Massage Therapist

The Club at Ibis•West Palm Beach, FL

77d•Onsite

About The Position

Provides outstanding service to our members and their guests in a professional and courteous manner. All members and guests must feel as if they are greeted and treated as a VIP throughout their entire spa experience. This role involves performing high-quality spa services (massage and body treatments) to help clients relieve pain, rehabilitate injuries, improve circulation, relieve stress, relax, and aid in their general wellness. The therapist will also be responsible for maintaining treatment rooms, stocking products, cleaning equipment, and promoting spa services and products.

Requirements

One year certificate from college or technical school
Current State of Florida Professional License.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Basic Computer Skills.
Must understand and believe in the healing benefits of massage therapy and bodywork.
High level of professionalism.
Team player.
Detail oriented to the point of understanding the requirement and preferences of the members and guests.
Outgoing personality.
Highly motivated individual with positive outlook.
Regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and climb or balance.
Frequently required to stoop, kneel, crouch, or crawl and talk or hear.
Occasionally required to walk; sit and taste or smell.
Must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision.

Nice To Haves

two years’ massage experience in upscale resort or private country club, preferred.
CPR/AED Certification preferred.

Responsibilities

Arrives to work with ample time to assist with preparation of infused waters and to setup treatment rooms to begin member services promptly as scheduled.
Welcomes all members and guests by name and introduces themselves to all new members.
Engages client in conversation to confirm services and preferences and determines treatment based on individual problems and needs to provide maximum benefit to client.
Completes paperwork including waivers and release documents and records each service on client intake forms.
Keeps accurate records and files accordingly.
Explains treatment procedures and provides information about products used during the service and is prepared to make appropriate retail recommendations.
Performs high-quality spa services (massage and body treatments) to help clients relieve pain, rehabilitate injuries, improve circulation, relieve stress, relax, and aid in their general wellness.
Ensures that all treatments are carried out according to regulatory and Club standards and follows all Ibis service protocols including greeting, timing, and escort to and from treatment room.
Provides clients with guidance on stretching, strengthening, and overall relaxation.
May use aides such as hot stones, wet compresses, and ice when needed.
Performs services within allotted time frame for each treatment as outlined in the service menu and protocols.
Encourages pre-booking and anticipates requested/repeat clients’ needs and preferences.
Remains current of services and products offered by The Spa and participates in and promotes events, specials, and retail products to members/guests.
Maintains the treatment rooms in a neat and professional manner.
Stocks products and linens.
Cleans, disinfects and/or sterilizes equipment and instruments.
Prepares treatment room for next client and/or therapist.
Closes room at end of shift following Spa guidelines provided during orientation.
Keeps current of industry trends and education.
Shares new program ideas with Spa Manager.
Presents a professional and well groomed appearance. Company issued name tag and uniforms must be worn at all times. Uniform must be laundered and pressed.
Attends training classes and product learning sessions as requested.
Assists with opening and closing procedures.
Inspects all rooms for cleanliness and appearance.
Assists with folding and stocking of all linens utilized throughout The Spa.
Attends staff meetings as requested by Spa Manager.
Complies with attendance rules and follows schedule as posted.
Arrives thirty (30) minutes prior to scheduled work time.
May be required to stay beyond work schedule as needed.
Participates in testing of spa services; including written and practical testing.
Notifies Spa Manager when spa supplies are needed.