Massage Therapist

Trapp Family Lodge•Stowe, VT

62d•$0 - $22•Onsite

About The Position

Trapp Family Lodge is seeking a talented and dedicated Massage Therapist for a leadership role. The ideal candidate will be professional, qualified, and eager to lead a team of massage therapists to provide exceptional, therapeutic, and rejuvenating massage treatments to guests. The massage department consists of a small group of therapists focused on the healing benefits of massage.

Requirements

Completion of an accredited massage therapy program/Certified/Registered
Leadership and supervisory experience
Organized
Solution Oriented
Interpersonal skills
Perceptive
Flexibility
Creative
Must pass background check

Responsibilities

Provide therapeutic and healing massage services to guests.
Recruit, hire, conduct interviews, and train new massage therapists.
Maintain a positive work environment by facilitating solution-oriented discussions for therapist concerns.
Ensure all treatments are performed according to current protocols.
Monitor employee performance and provide job evaluations.
Enforce TFL policies with massage therapists.
Create, maintain, and implement staff schedules and time off requests.
Oversee massage bookings and collaborate with the front desk to rectify errors.
Oversee and enforce the massage booking cancellation policy.
Forecast hiring needs and the need for additional shifts based on seasonality.
Solve coverage for team shifts due to absence.
Process necessary paperwork and maintain inventory of department forms.
Participate in reviewing department brochures or posters for advertising.
Model exceptional customer service for staff.
Understand guest service needs and respond to customer queries, needs, and expectations.
Increase and encourage repeat massage business.
Uphold hygiene standards and follow health and safety regulations.
Oversee and enforce the cleaning schedule of the waiting room and massage suite area.
Document and report health or accident incidents.
Notify the manager of hazards, injuries, and repair needs.
Create and adhere to the annual budget for the massage department.
Order and maintain all necessary equipment for the massage waiting area and suite.
Participate in inventory of linen, equipment, and massage products and report needs.
Voice challenges and specific concerns to the leadership team.
Act as a liaison between massage therapists and front desk attendants and the leadership team.
Be familiar with all hotel services and features.
Create new treatments to add to the menu.
Stay current on state legislative developments.