FT-Massage Therapist

Camelback Hospitality PE LLC•Paradise Valley, AZ

15d•Onsite

About The Position

The Massage Therapist contributes to the success of Sanctuary Spa by providing guests and members with memorable, relaxing massage and body-treatment experiences. The role delivers massage services using appropriate props and products, performs body treatments such as scrubs and wraps, and helps ensure the safety and comfort of guests, members, and employees while upholding Sanctuary’s service standards. The therapist welcomes and assists guests, assesses their needs and contraindications, recommends services and home-care regimens, and personalizes treatments. Services include multiple forms of massage and body treatments, including Reiki, Thai massage, exfoliation, moisturization, and body wraps. The therapist prepares and maintains treatment spaces, tools, and supplies; coordinates appointments and treatment information with receptionists; and supports the cleanliness and operation of the spa. The position also requires current licensure in the service area and successful completion of training in all body treatments after the first 90 days.

Requirements

Current licensure in the service area.
Certification in at least one specialty offered at Sanctuary Spa: Stone Massage, Lymphatic Drainage, Shiatsu, Reflexology, Reiki Level II or III, Table Thai Massage, and/or Motherhood/Pre Natal Massage.
Ability to perform the essential job functions with or without reasonable accommodation.
Initiative, attention to detail, and ability to routinely meet deadlines.
Ability to anticipate, prevent, identify, and solve workplace problems effectively.
Strong listening skills and ability to understand and clarify concerns raised by guests and coworkers.
Ability to maintain a pleasant disposition and work smoothly in a high-stress environment.
Ability to contribute to the department and resort, maintain positive working relationships, and work flexibly with coworkers.
Good safety habits and ability to report unsafe or hazardous conditions.
Teamwork and effective communication with managers, supervisors, and coworkers.
Professionalism, ethical conduct, and a positive attitude toward guests and coworkers.
Ability to attend scheduled meetings and training, report departures from the work area for breaks, and accurately record work time.
English proficiency and ability to explain services effectively.
Knowledge of spa services, products, and proper sanitation practices.
Ability to lift, carry, push, pull, or otherwise move objects exerting up to 50 pounds occasionally and/or 25 pounds frequently or constantly.
Ability to sit and/or stand continuously to perform essential job functions.
Fine motor skills and hand-eye coordination to grasp, turn, and manipulate objects of varying sizes and weights.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Hearing and visual ability to observe and detect signs of guests’ needs.

Responsibilities

Welcome and acknowledge guests, listen and respond to questions and requests, anticipate service needs, and provide a warm, professional farewell.
Answer questions about property information and amenities and assist individuals with disabilities within established guidelines.
Provide massage and body-treatment services, including Reiki, Thai massage, exfoliation, moisturizing treatments, and body wraps.
Assess guest needs and ask about contraindications before beginning services; develop and propose treatment plans and recommend products, services, and home-care regimens.
Personalize treatments, follow established protocols, and explain and sell spa services and products accurately.
Prepare the workstation and treatment room to ensure guest comfort and safety, and offer amenities such as water, tea, or heated neck pillows.
Arrive at least 15 minutes before the shift, monitor the schedule, review bookings for errors or special requests, and pick up and return guests on time.
Communicate treatment type and duration, booking issues, and treatment-room activity accurately to receptionists.
Complete opening and closing duties and provide assistance throughout the spa as needed.
Clean, maintain, and sterilize tools and equipment; keep treatment rooms and other guest-visible areas clean, organized, and restocked; dispose of trash and dirty linens; secure supplies and equipment at shift end.
Complete training in all body treatments after the first 90 days.
Stop service and inform a manager if a guest behaves inappropriately.
Perform other duties assigned by the Lead Service Provider or Assistant Spa Director.
Protect guest and coworker privacy, maintain confidentiality, safeguard company assets, report accidents and hazards, and follow safety, security, and hazardous-material procedures.
Attend scheduled meetings and training, report to a manager when leaving the work area for meals or breaks, and accurately record work time.