Massage Therapist - Spa (Full Time)

Terranea Resorts•Rancho Palos Verdes, CA

8d•Onsite

About The Position

We are seeking an experienced massage therapist (full time) with a passion for wellness, exceptional service, and a commitment to delivering an unparalleled guest experience.

Requirements

Must be able to speak, comprehend, read, and write English
Must have strong customer service skills
Must have strong written and verbal communication skills
Must possess ability to implement and uphold high service standards
Must have ability to interact with all associates and resort guests
Must have ability to perform well in stressful, high-pressure situations
Must be able to stand or walk for long periods of time
A high school diploma is required
Certificate of completion from recognized massage program (minimum of 500 hours)
State of California Massage License
Passing of MBLEX or NCBTMB test, per California Massage License Requirements.

Nice To Haves

Comprehension of SPASOFT software

Responsibilities

Perform spa treatment services as outlined in spa treatment protocols
Demonstrate a high level of guest service
Participate in all spa treatment and service training programs
Assist guests with home care program and products
Communicate effectively with peers, management, line and front of the house employees
Be courteous to all guests and coworkers
Regularly attend meetings (including): daily communication, service, weekly staff meeting, monthly department meetings
Maintain all sanitation and HACCP documentation in accordance California & DH&R health codes
Practice effective listening (seek to understand)
Perform related duties as required
Perform duties in a safe manner, routinely observing all safety procedures. Report accidents and injuries in a timely manner
Be responsible for the cleanliness of the immediate work area as well as the general property
Stock and restock treatment rooms with necessary supplies
Maintain the company image and vision statement.
Make optimal use of financial resources.
Participate in ongoing training and encourage the personal development of all associates
To provide an exceptional guest experience