Massage Therapist - OC

Southall•Franklin, TN

17h

About The Position

Southall is a premier destination bringing nature, produce, and people together. The Massage Therapist provides expert therapeutic massage and body experiences in accordance with Southall’s advanced training standards, spa protocols, and accepted certification practices. The role supports a high-volume luxury spa environment and focuses on professional treatments, guest hospitality, effective retail sales, and maintaining treatment and supply areas. The therapist also helps guests understand products and prescribed treatments, protects confidential personal medical information, and works cooperatively across departments while supporting Southall’s philosophy and service standards.

Requirements

Proficiency in massage therapy, including anatomy, physiology, body mechanics, and various types of massage.
Excellent personal appearance, good communication skills, and a friendly, congenial personality.
Ability to work Sundays.
Ability to work in a high-volume, busy service environment while maintaining composure and focus on members and guests.
High school diploma or equivalent.
Current Tennessee state massage therapy license, which must be maintained.
At least one year of experience providing massage services in a high-end salon or luxury spa environment.

Responsibilities

Provide professional massage and body treatments in accordance with spa protocols and accepted certification practices.
Remain flexible with scheduling to support the needs of the spa and attend regular department meetings.
Stay current on relevant developments in massage and body treatments and become trained in their application.
Explain products and the rationale for prescribed body treatments to members and guests.
Prepare massage equipment and supplies daily as directed.
Maintain supply and treatment areas and submit supply requests to the Spa Director in a timely manner.
Ensure pleasant visits and maintain effective guest relations, listening patiently and courteously and protecting sensitive personal medical information.
Stay informed about spa and general club programs and services.
Maintain the cleanliness and neatness of massage and body treatment areas and spa facilities as directed.
Arrive promptly for scheduled shifts and be prepared for work.
Work cooperatively and professionally with all departments.
Promote and execute effective retail sales.
Provide consistent guest service and hospitality, maintaining personal appearance and grooming standards consistent with Forbes Five Star Standards.
Report problems promptly to the supervisor on duty.
Support Southall’s philosophy throughout the property and comply with departmental and company policies.
Maintain confidentiality of Southall proprietary information.
Promote positive guest relations by providing prompt, courteous, and efficient service and resolving complaints in a manner that supports positive relations.
Maintain accurate property information through daily use of email and other communication methods.
Perform additional duties and projects as assigned by Southall Leadership.