Massage Therapist

Arch Amenities Group•Boston, MA

16d•Onsite

About The Position

Arch Amenities Group is seeking a Massage Therapist for an established spa in downtown Boston. The role provides massage and other body treatments to guests, following current licensure, service guidelines, and the spa’s standards. The posting seeks weekend availability and one additional midweek day, and states a minimum rate per ticket of $90 per hour. The Massage Therapist delivers a professional guest experience, assesses contraindications, explains treatments and products, and recommends appropriate services and products for home use. The role also involves maintaining clean and properly equipped work areas, disinfecting equipment, keeping client cards and treatment notes when appropriate, completing side work, attending meetings and trainings, and reporting incidents to management. Availability may be needed during facility operating hours, including nights, weekends, and holidays. The work can involve prolonged standing and medium physical effort, with occasional lifting or moving of items. Duties may include balancing, kneeling, crouching, reaching, walking, pushing, pulling, lifting, repetitive motions, and using tactile, visual, and auditory senses. Work conditions may involve odors, perfumes, and vibrations; in a facility with a hammam, the role may also involve water, steam, and hot temperatures.

Requirements

High school diploma or GED.
Valid state massage therapy license or other credentials required by the state.
Previous massage and bodywork experience.
Customer service experience, preferably in a spa.
Ability to build rapport with guests and explain treatments and services.
Excellent customer service skills and work ethic.
Efficient, well organized, and able to handle a variety of duties simultaneously.
Energetic, enthusiastic, and motivational.
Professional manner, discretion, and appearance.
Good verbal and written skills.
Strong team player.
Comfort with recommending products.
Availability when the facility is open, which may include nights, weekends, and holidays.
Ability to stand for long periods and meet the described physical demands, including medium work and occasional lifting or moving up to 25 pounds.

Responsibilities

Provide massage and body services in accordance with service guidelines and guest expectations.
Perform treatments on the services menu based on current licensure.
Assess guest contraindications that may prevent a service from taking place.
Attend to guest needs throughout the service and begin and end treatments on time.
Use universal precautions when providing services.
Clean and disinfect equipment daily; keep work areas clean and set according to procedures.
Maintain product knowledge, explain product ingredients and benefits, answer guest questions, and recommend home-use products and other beneficial spa treatments.
Work the assigned schedule and arrive and depart on time.
Inform the Spa Director or other management personnel about product needs.
Create and maintain client cards and treatment notes when appropriate.
Complete assigned side work and attend scheduled meetings and professional trainings.
Report incidents or accidents to a member of the management team.
Perform other duties as assigned.