Massage Therapist

Omni Hotels & Spas•Paradise Valley, AZ

20d

About The Position

The Massage Therapist is responsible for guest satisfaction in the spa by providing massage therapy and body treatments to the best of their ability and maintaining Omni standards throughout all procedures. The role includes delivering excellent guest care, creating a feeling of rest and relaxation, and supporting guest retention and treatment and retail sales at Joya Spa. Therapists use guest preferences recorded in guest histories to exceed expectations while maintaining guest safety and Omni standards. The position provides massage therapy, body treatments, and home-care recommendations; follows daily operating procedures; and works as part of the spa therapy team to help guests rest, relax, and regain balance and harmony. Therapists begin and end treatments at their published times, follow treatment procedures, maintain treatment-room stock and inventory, provide guests with completed prescription forms after every service, promote products and services confidently, and work toward a minimum of 10% in retail sales per day, week, or month. They also manage professional stock in accordance with PAR levels, set up treatment rooms, and dispose of laundry promptly. The position requires compliance with company safety rules, appropriate use of safety equipment, prompt reporting of unsafe conditions, familiarity with equipment and emergency procedures, and checking with a supervisor when unsure about a safe work procedure.

Requirements

Reading, writing, and oral proficiency sufficient to communicate effectively with associates, members, and guests.
Excellent communication skills.
Pleasant and outgoing personality.
Ability to remain calm and organized in a busy environment.
Ability to stand and walk for at least 10 hours per day.
Ability to squat or bend to lift boxes weighing up to 30 lb.

Nice To Haves

Preferred minimum of 500 hours of massage training, or 300 hours of massage training and two years of experience in a luxury, high-end spa environment.

Responsibilities

Provide high-quality massage therapy and body treatments while maintaining Omni standards and guest safety.
Deliver excellent guest care and create a relaxing experience that supports guest retention and treatment and retail sales.
Use guest preferences recorded in guest histories to exceed guest expectations.
Work with the spa therapy team to provide a consistently high standard of treatment.
Begin and end treatments at the published times and follow all treatment procedures.
Keep treatment-room equipment, linens, and other supplies fully stocked and maintain accurate inventory levels.
Ensure every guest departs with a completed prescription form after each service.
Strive to achieve a minimum of 10% in retail sales per day, week, or month.
Use professional stock in compliance with PAR levels to reduce product waste.
Set up treatment rooms according to procedures and dispose of laundry promptly.
Communicate product and service benefits confidently to guests.
Follow company safety rules, use appropriate safety equipment, report unsafe conditions, and follow applicable equipment and emergency procedures.