Mass Spectrometry Service Specialist
About The Position
Shimadzu Scientific Instruments is seeking a Mass Spectrometry Service Specialist to join our team and play a key role in the installation, maintenance and repair of our Mass Spectrometry and related products. This position offers the opportunity to work hands-on with advanced scientific instruments while also providing technical training and support to field personnel and customers. Ideal candidates will have a strong technical aptitude, problem-solving skills and a passion for delivering top-tier service. If you are looking for a dynamic role where you can apply your expertise, grow professionally and contribute to scientific innovation, we invite you to apply and become part of our team!
Requirements
- Associate’s degree in Electrical Engineering, Technology, or a related field required; Bachelors preferred.
- At least three years of hands-on experience in Mass Spectrometry instrument repair, field service, or a similar technical role.
- Strong troubleshooting and repair skills with electronic instruments, particularly in Mass Spectrometry systems.
- Technical proficiency in diagnostics, maintenance, and installations, with a problem-solving mindset and attention to detail.
- Excellent communication and customer service skills, with the ability to explain technical issues clearly and professionally.
- Willingness to travel to customer sites to provide expert service, installations, and training.
Responsibilities
- Perform repair, maintenance, and installation of instruments at customer sites.
- Provide technical training to customers and internal teams.
- Accurately document repairs, failures, and maintenance procedures, making recommendations for product improvements.
- Develop and implement preventative maintenance procedures.
- Manage repair parts inventory in accordance with company guidelines.
- Provide remote technical support via phone and email to assist customers and field personnel.
- Assist with the repair of instruments returned to the Corporate Service Center.
- Collaborate with senior service personnel for continuous technical development.
- Travel as required to support customers and internal teams.
- Submit accurate and timely reports and documentation.
Benefits
- Day 1 Benefits
- Matching 401K
- Profit-Sharing Program
- Flexible Spending/Health Savings Accounts
- Generous & Front-Loaded Paid Time Off Plan
- Tuition Assistance Program for both graduate and undergraduate levels
- Pet Insurance
- optional Identity theft
- legal pre-paid and critical care buy-up insurance benefits
- generous company paid life insurance
- short-term disability programs
- Business casual Dress Attire
- casual (jeans) Friday!
- Employee Resource Groups
- Incentive and/or Commission Plan
- Cost-of-Living Adjustment (COLA)
- 10 paid vacation days
- 8 paid personal days
- 8 paid scheduled holidays
- 3 paid floating holidays
- state-mandated sick leave (for residents of California and Puerto Rico)
- short-term disability program with the company covering 100% of monthly premiums
- overtime and double time pay
- incentive plan based on company and service performance
- year-end discretionary bonus
- company car with a fuel card
- company-paid cell phone
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
