Experienced Mass Spectrometry Field Service Engineer
About The Position
EquipNet is seeking a Mass Spec Field Engineering Specialist to provide expert technical support for a wide range of laboratory instrumentation, with a primary focus on LC-MS and GC-MS systems. This role includes remote and on-site client support, ensuring optimal system performance, compliance, and customer satisfaction across leading biotech, pharmaceutical, chemical, and environmental laboratories. This position will at times work remotely, as well as traveling to client sites and some onsite work at our warehouse location in Cerritos - must be located in the state of California.
Requirements
- Five (5) plus years of hands-on experience servicing and repairing Sciex, Shimadzu, or Agilent mass spectrometry systems AND leadership/supervisory oversight in their previous role. (SCIEX highly preferred).
- Ability to diagnose complex failures and implement effective solutions quickly.
- Familiarity with chromatography data systems (CDS) and mass spectrometry software.
- Excellent problem-solving, analytical, and communication skills.
- Strong organizational skills with a focus on compliance, accuracy, and documentation.
- Ability to work independently in client environments while maintaining a professional, service-oriented approach.
- Associate’s or Bachelor’s degree in Analytical Chemistry, Engineering, Instrumentation, Biomedical Engineering, or related field (or equivalent experience).
- Hands-on experience with systems from SCIEX, Agilent, Thermo Fisher, Waters, Shimadzu, Bruker, and PerkinElmer.
- Proficiency with PC operating systems (Windows XP/7/10) and Microsoft Office Suite.
- Valid driver’s license and ability to travel up to 25% overnight.
Nice To Haves
- Experience with Hamilton Liquid Handlers and BD Flow Cytometry systems preferred.
- Knowledge of regulatory standards (GLP/GMP, ISO, FDA) is a plus.
Responsibilities
- Deliver remote and on-site technical support for LC-MS and GC-MS instrumentation, ensuring maximum performance and uptime.
- Diagnose and troubleshoot hardware, software, and application-related issues on systems from SCIEX, Agilent, Thermo Fisher, Waters, Shimadzu, Bruker, and PerkinElmer.
- Perform preventative maintenance, repairs, and calibrations to meet manufacturer specifications and regulatory standards.
- Support the installation, qualification (IQ/OQ/PQ), and validation of new LC-MS and GC-MS systems.
- Optimize instrument performance through tuning, method troubleshooting, and workflow improvements.
- Provide technical training and guidance to laboratory personnel on instrument operation, maintenance, and best practices.
- Maintain accurate service logs, compliance records, and documentation of all service activities.
- Serve as a brand ambassador, promoting EquipNet’s technical expertise and commitment to client success.
- Partner with engineering, customer service, and technical support teams to expedite complex problem resolution.
- Extend support to additional platforms, including Hamilton Liquid Handlers and Becton Dickinson Flow Cytometry systems.
Benefits
- Comprehensive health and dental insurance
- 401(k) plan with year-end employer contribution
- Paid time off and holidays
- Professional development opportunities, including training and certifications
- Supportive, collaborative work environment with opportunities for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
