Marymoor Customer & Business Services Supervisor

King County•Redmond, WA

5d•Hybrid

About The Position

Step into a leadership role at one of King County Parks’ most iconic and community centered destinations: Marymoor Park. As the Marymoor Customer & Business Services Supervisor, you’ll help drive the daily operations that keep this bustling park welcoming, efficient, and responsive to the needs of its diverse visitors. This role places you at the center of essential programs—overseeing front office services, leading the parking fee program, coordinating financial processing, guiding staff, and working directly with partner organizations and park users from across the region. In this fast paced and people focused environment, you’ll take the lead on policy development, support field and facility scheduling, and collaborate with community and business partners to deliver high-quality services that reflect the mission of King County Parks. You’ll also bring clarity and organization to complex workflows while engaging creatively in problem solving and operational improvements. For a supervisor who enjoys connecting with people, thrives in dynamic settings, and takes pride in elevating user experience through strong systems and thoughtful leadership, this position offers both challenge and meaningful impact. As part of the Marymoor leadership team, you’ll have the opportunity to shape service delivery, support revenue generating initiatives, and grow your career within a mission driven public agency committed to serving its community. About the Role: The Marymoor Customer & Business Services Supervisor leads a team of full and parttime staff who are the front-line ambassadors for Marymoor Park’s millions of annual visitors. This role ensures that the public receives responsive, equitable, and high-quality service—whether interacting at the front office, navigating the parking fee program, scheduling fields and facilities, or attending large special events that draw thousands of people to the park. A core responsibility of this role is overseeing the team’s use of key systems and workflows, including Active Net scheduling, aging report management, payment processing platforms, mobile parking tools, and onsite parking equipment. As Marymoor continues shifting to more technologically advanced service models, the Supervisor will guide the evolution of these systems while maintaining user friendly, efficient, and accessible processes. This position offers the opportunity to lead continuous improvement efforts, troubleshoot operational challenges, and support community focused initiatives that advance King County’s mission and commitment to equity. Through strong leadership and thoughtful problem solving, the Marymoor Customer & Business Services Supervisor plays a vital role in ensuring Marymoor Park remains welcoming, well organized, and responsive to the diverse community it serves. This position follows a hybrid work model, blending remote and in-person work. About the Team: The Recreation, Partnerships, and Property Management section supports revenue generating activities, community partnerships, customer service functions, and property management across King County Parks. Within this section, the Marymoor Business Unit manages partnerships, events, rentals, the parking program, and customer service specific to Marymoor Park. The team collaborates closely with the Marymoor Maintenance Team and longstanding partners including S.O.D.A., the Velodrome Association, Eastside Audubon, the Community Garden Association, Sammamish Rowing Club, and others to deliver high-quality programs and experiences. The Business Unit oversees daily operations for concerts, outdoor movies, cultural festivals, sports rentals, and other community and revenue producing events. Staff respond to inquiries, schedule facilities, collect fees, and administer the park’s parking permits, payments, and citations. Commitment to Equity, Racial and Social Justice: King County, named after Dr. Martin Luther King, Jr., is a diverse and vibrant community that represents cultures from around the world. Our True North is to create a welcoming community where everyone can thrive. We prioritize equity, racial and social justice, making it a foundational and daily expectation for all employees. As a Marymoor Customer & Business Services Supervisor, you will actively apply these principles in all aspects of your work. Learn more about our commitment at http://www.kingcounty.gov/equity . Apply now for a rewarding career at the King County Parks Division of the King County Department of Natural Resources & Parks (DNRP). Join our talented workforce in protecting and restoring the natural environment and promoting more resilient, sustainable, and equitable communities. Enjoy training, comprehensive benefits , and growth opportunities.

Requirements

Exceptional communication skills, with proven success interacting effectively and positively with both customers and staff.
3 years of strong supervisory experience, including leading diverse teams and managing personnel processes.
Experience managing or supporting financial reconciliation, revenue reporting, and cash handling processes.
Demonstrated proficiency with databases, scheduling software, payment systems, or other operational technology tools.
Proficient organizational skills including the ability to manage multiple tasks simultaneously and to meet deadlines.
Skills in resolving conflicts and navigating challenging customer interactions with professionalism and empathy.
Ability to interpret and apply policies, procedures, and regulations, and to communicate them clearly to staff and the public.
Valid driver’s license (this position is required to be able to drive King County vehicles around Marymoor Park at a minimum)

Nice To Haves

Strong problem solving and critical thinking skills, with the ability to make informed decisions in real time.
Ability to work independently, exercise sound judgment, and prioritize tasks in a dynamic operational environment.
The ability to apply equity and social justice concepts and principles to this work.

Responsibilities

Lead and support staff responsible for customer service delivery across Marymoor Park, including Business Unit office operations, the parking fee enforcement program, the North Green River Garden program, and event parking attendants. Responsibilities include hiring, training, workload planning, performance support, conflict resolution, and other personnel functions for approximately 4 fulltime staff, 8 short term staff, and 25+ seasonal employees.
Coordinate the development, implementation, evaluation, and continuous improvement of Business Unit programs, policies, proposals, procedures, and operational plans.
Manage key operational systems including the Marymoor Park Active Net scheduling database, Payment Express transaction processing, and ParkMobile payment systems, among others.
Review and audit business financial records, revenues, monitor and follow up on aging reports and collections, and ensure compliance with PCI standards and other financial protocols.
Supervise and participate in the investigation, response, and resolution of internal and external customer conflicts, complaints, and inquiries.
Serve as a liaison to Marymoor Park concessionaires and community partners, ensuring compliance with contract terms and supporting groups in providing high-quality park services.
Serve as a member of the Business Unit Leadership Team, act as backup to the Marymoor Park Administrator, and function as a secondary event venue supervisor.
This position requires occasional evening and weekend work to support park operations and staff.