Marking and Tethering Evaluator

MTM Transit•Commerce, CA

11d

About The Position

The Marking and Tethering Evaluator is responsible for conducting mark and tethering ADA assessments, transit orientations and safety briefings for all applicants that have mobility devices, and agree to the service. The Marking and Tethering Evaluator will provide a briefing on the process of boarding and riding a vehicle while using a mobility device, as well as an explanation for the marking and tethering assessment. The Marking and Tethering Evaluator will play a vital role in ensuring the safety of applicants by correctly identifying the safest securement point and providing markings and/or tethers on the mobility device.

Requirements

High diploma or GED equivalent
1 year of professional experience working with individuals with disabilities
Experience and knowledge with the Americans with Disabilities Act (ADA) regulations
Strong analytical and problem-solving skills
Strong time management and organizational skills
Strong communication skills
Ability to safely assist (lifting, pushing, and pulling) customers with limited mobility who may use mobility aids including but not limited to: cane, walker, manual or power wheelchair, or power scooters
Ability and willingness to assist customers with boarding and/or alighting mock buses
Proficient in Microsoft applications (Word, Excel, Outlook, PowerPoint)
Ability to tactfully question and obtain information
Ability to work independently and as a partner or team member with a variety of individuals

Nice To Haves

Some college
Bilingual
Marking and Tethering certification
Experience conducting interviews and/or assessments
Salesforce experience

Responsibilities

Conduct Mark and Tethering 4- point securement assessment of wheelchairs, power chairs and scooters on a daily basis
Monitor the daily appointment schedule and provide briefings regarding the Mark and Tethering service to each applicant with a device
Investigate case recalls and provide a resolution to the Client
Respond to the Client and site Leadership regarding inquiries sent via email within the specified timeframe
Meet contractual deadlines and accurately complete Mark and Tethering assessments which includes taking four photos of each mobility device, measures and weights device and recording all information in the system within 48 hours
Identify the best and safest securement point for all mobility devices
Maintain up to date knowledge of ADA transportation and government regulations pertaining to occupant securement
Review and investigate any device recalls and update regarding Mark and Tethering assessments per ADA guidelines
Maintain monthly statistical data of marking
Track tether inventory on a daily basis and report discrepancies, spoilage, shortages, and overages to Leadership and the Client
Facilitate quarterly hands-on training for MTM employees
Actively participate in community outreach events to perform Mark and Tethering assessments and provide information
Participate in initial and on-going training as required by MTM and Client
Input information into Salesforce and Rider360 software as needed
Assist with other internal projects and tasks as needed