Marketplace Support Specialist
About The Position
We are growing our customer support team and are looking for motivated, detail-oriented professionals who enjoy helping people solve problems and creating positive customer experiences. As a Marketplace Support Specialist, you will support a fast-paced online platform serving healthcare professionals and organizations. Working primarily through email and chat, you will assist users with account access, credential verification, scheduling inquiries, background check questions, password resets, and general platform support. This is an excellent opportunity for candidates who enjoy problem-solving, communicating clearly, and working in a structured, customer-focused environment.
Requirements
- Previous experience in customer service, customer support, help desk, or technical support
- Strong written English communication skills
- Excellent attention to detail and organizational skills
- Ability to troubleshoot and resolve issues independently
- Comfortable working in a fast-paced environment with multiple priorities
- Strong problem-solving and critical-thinking abilities
- Professional, customer-focused mindset
Nice To Haves
- Experience working with ticketing systems, CRM platforms, or support tools is preferred
- Experience with email and chat support is highly preferred
Responsibilities
- Responding to customer inquiries via email and chat
- Assisting users with account access and login issues
- Performing password resets and account recovery support
- Helping users navigate platform features and processes
- Supporting background check and credential-related inquiries
- Investigating customer concerns and identifying appropriate solutions
- Escalating complex issues to the appropriate internal teams
- Maintaining accurate records and case documentation
- Meeting quality, productivity, and service-level expectations
- Delivering a professional and empathetic customer experience with every interaction
Benefits
- Paid weekly
- Paid training provided
- Full-time opportunity
- Stable, long-term opportunity
- Supportive team environment
- Professional growth opportunities
- Structured onboarding and training
- Opportunity to develop expertise in customer support operations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
