Marketplace Operations Manager

SupplyHouse.com

1d•$92,940 - $116,175•Remote

About The Position

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are looking for a Marketplace Operations Manager to join our Product Team. This individual will report into our Senior Manager, Category Management and will be responsible for the day-to-day operational health of SupplyHouse’s third-party marketplace channel. This role ensures that marketplace performance is continuously monitored, supplier onboarding is executed efficiently, and catalog and listing quality standards are upheld. If you are interested in finding and onboarding new marketplace suppliers and building a pipeline of qualified partners, we want to hear from you! This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington. This position requires travel to our headquarters in Melville, NY 3 times per year for internal meetings and team building activities. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.

Requirements

Bachelor's degree in in Business, Marketing, Merchandising, or a related field (or equivalent professional experience)
A minimum of 5 years of experience in marketplace operations, e-commerce merchandising, or a related field
Strong analytical skills with the ability to interpret sales and inventory data and translate findings into action
Proficiency in Microsoft Excel and comfort working across multiple data systems and reporting tools
Experience managing supplier or vendor relationships in an operational capacity
Strong organizational skills with the ability to manage multiple workstreams and shifting priorities
Clear written and verbal communication skills with the ability to coordinate across cross-functional teams
Proven ability to document processes and create SOPs in a structured, repeatable format

Nice To Haves

Experience with marketplace platforms (e.g., Amazon, Home Depot, Walmart, or similar) or B2B e-commerce environments
Familiarity with product feed management, catalog systems, or MDM tools
Experience in plumbing, HVAC, or trade supply distribution is a plus

Responsibilities

Proactively research and identify new marketplace supplier candidates across target categories, using competitive analysis, industry resources, and internal category gaps as inputs
Conduct initial outreach to prospective suppliers, articulate SupplyHouse’s marketplace value proposition, and manage the early-stage relationship through qualification
Coordinate with Category Management to prioritize and schedule new supplier conversations, ensuring alignment with category strategy before advancing candidates
Own the end-to-end onboarding process for approved suppliers, including agreement coordination, contract administration, data requirements communication, and timeline management
Lead technical feed setup and validation for new suppliers—mapping product data, verifying feed accuracy, and resolving data quality issues prior to go-live
Train new suppliers on SupplyHouse’s systems, data standards, and operational requirements, ensuring they are set up for long-term success on the platform
Serve as the primary point of contact for new suppliers through the onboarding period, troubleshooting issues and maintaining momentum to hit go-live milestones
Document onboarding processes and maintain SOPs to ensure consistent, repeatable execution as the supplier base grows
Develop and maintain claims, warranty, and returns processes for marketplace suppliers, ensuring clear guidelines and consistent execution across the supplier base
Monitor post-launch supplier performance and flag issues with service levels, data quality, or accounting discrepancies for resolution
Review weekly feeds for new item suggestions and coordinate with Category Management on additions
Research competitor listings to identify opportunities for improvement in content, imagery, and positioning
Conduct image audits and data cleanup including attribute and filter updates on new brand
Own SOP creation and ongoing maintenance for marketplace operational workflows
Test and document new marketplace features and platform capabilities within the supplier dashboards
Execute ad hoc operational projects including data cleanup, content audits, and cross-system reconciliation
Coordinate cross-functionally with Merchandising, Pricing, and Supply Chain teams to resolve issues and support execution
Respond to basic marketplace customer inquiries escalated from Customer Service or order fulfillment, and review processed returns to identify trends
Reconcile discrepancies between freight and non-freight shipping methods and partner with Product Catalog to update item dimensions as needed
Monitor out-of-stock items and communicate gaps to the Merchandising team; support price update processes to maintain alignment between SupplyHouse and supplier pricing

Benefits

Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
401(k) with up to 4% company match
Paid vacation, sick time, and holidays
Company-paid basic life insurance and long-term disability
Discounted auto, home, and pet insurance programs
Flexible Spending Account (FSA)
Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
Company-provided equipment and one-time $250 work from home stipend
$750 annual professional development budget
$25 monthly Grubhub credit
Company rewards and recognition program