Marketplace Lead

OpenAI • New York, NY

8d • $333,000 - $445,000

About The Position

OpenAI is seeking a senior marketplace builder to shape and execute the product, operating systems, and capabilities for its B2B marketplace. The role will define marketplace product strategy and turn it into a clear roadmap, scalable tooling, and an operating model that enables customers to discover, evaluate, purchase, deploy, and manage trusted third-party solutions built on and with OpenAI’s models.

The Marketplace Lead will combine product strategy, marketplace operations, commercial models, data, and systems design. The position requires turning ambiguous customer and partner needs into priorities and building the infrastructure for a trusted, high-quality marketplace. The Lead will build and lead the marketplace team and establish a cross-functional operating cadence.

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. It seeks to safely deploy AI systems and values the perspectives, voices, and experiences of people across the full spectrum of humanity. OpenAI is an equal opportunity employer and provides reasonable accommodations to applicants with disabilities.

Requirements

• 10–15 years of experience in marketplaces, platforms, product, strategy, operations, ecosystems, or general management.
• Proven experience building and scaling the product and operational foundation of a B2B marketplace or platform.
• Strong product judgment and ability to translate customer and partner needs into prioritized requirements, workflows, and roadmaps.
• Deep understanding of B2B marketplace infrastructure, including catalog management, procurement, billing, identity, governance, compliance, and reporting.
• Experience building marketplace tooling, operational systems, and measurement frameworks that improve quality, efficiency, and scale.
• Strong commercial judgment and understanding of how marketplace economics, policies, and incentives shape ecosystem health.
• Demonstrated ability to work across product, engineering, finance, legal, security, policy, sales, marketing, and operations.
• Outstanding executive communication and relationship-building skills.
• Experience building teams and operating models in a complex, fast-moving technology company.

Responsibilities

• Define the vision, strategy, roadmap, and success metrics for OpenAI’s B2B marketplace.
• Translate customer, partner, and business needs into product requirements and priorities in partnership with product and engineering.
• Design the end-to-end marketplace experience and operating architecture, including partner onboarding, catalog management, discovery, evaluation, procurement, private offers, billing, deployment, identity, governance, and lifecycle management.
• Build internal and external tools for solution intake, review, approval, publishing, monitoring, reporting, and issue resolution.
• Establish data foundations and measurement systems for marketplace adoption, conversion, solution quality, customer trust, and marketplace health.
• Design scalable commercial models, policies, incentives, and partner economics with finance, legal, security, policy, and operations.
• Establish standards and operating processes for solution quality, safety, compliance, performance, and lifecycle management.
• Partner with ecosystem, sales, marketing, and customer success teams to support partner participation and customer adoption.
• Build and lead the marketplace team and operating cadence, aligning cross-functional owners around priorities, decisions, and outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed