Marketplace Channel Specialist - CPO

Essendant•Indianapolis, MI

3d•$45,000 - $55,000•Remote

About The Position

Essendant-CPO is a purpose-driven company that reaches beyond business goals to define its success within commerce today. We support our associates, customers and communities – our core values and guiding principles shape what we aspire to do. Integrity, Collaboration, Customer-Centric, Embrace and Drive Change are our core values that serve as the foundation of our pathway to success. Diversity, Equity & Inclusion, Giving Back, Associate Safety, and Accountability are our guiding principles that motivate us to focus on creating a safe and rewarding experience. Essendant is a leader in supporting the supply chain industry and has been in business for 100 years to deliver the best practices for our customers and associates. Join us at Essendant-CPO, the better way to commerce. This role is a Remote position, Monday-Friday, 8AM-5PM CST.

Requirements

Basic to Intermediate proficiency in Microsoft Excel, including the ability to work with spreadsheets, formulas, and data analysis. Experience with Pivot Tables, VLOOKUPs, and similar functions is preferred. Training on internal reporting tools and processes will be provided.
Strong attention to detail with excellent organizational, time management, and prioritization skills.
Strong analytical and problem-solving abilities, with the capacity to identify issues, evaluate solutions, and take appropriate action.
Excellent written and verbal communication skills, including proactive follow-up and timely communication with internal and external stakeholders.
Basic understanding of eCommerce operations, including experience in Sales, Pricing, Customer Care, or a related business function.
Basic knowledge of online marketplaces and marketplace platforms (Amazon, Walmart, etc.) or a general understanding of marketplace eCommerce business models preferred.
Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and meeting deadlines.
Self-motivated and collaborative team player with a willingness to learn and develop marketplace and analytical expertise.
Minimum 1-2 years of relevant eCommerce (online) experience either in Sales, Customer Care, Content, Merchandising or Pricing.

Nice To Haves

Marketplace Industry experience a plus.

Responsibilities

Serve as a key support member of the Essendant Digital marketplace team, primarily supporting Amazon through SKU listing management, issue resolution, content updates, policy compliance, product reinstatement processes, performance monitoring, reporting, and other day-to-day marketplace activities.
Improve marketplace product listings by partnering with Content, Merchandising, and Channel teams to enhance product content, images, ASIN mappings, and resolve listing errors or missing requirements.
Monitor policy violations and listing removal notifications; coordinate with internal teams to gather required documentation and submit appeals for product reinstatement within marketplace platforms.
Review Voice of the Customer metrics and other marketplace performance dashboards to identify product, content, or customer experience issues and communicate findings to Channel, Merchandising, and Customer Care teams.
Monitor seller feedback, customer reviews, and return-related feedback across marketplace channels; partner with Customer Care and other stakeholders to identify improvement opportunities and address recurring concerns.
Monitor pricing alerts and discrepancies, escalating issues and communicating findings to Channel Leaders and other key stakeholders as appropriate.
Assist in tracking Seller Fulfilled Prime performance metrics and support efforts to maintain program eligibility and badge status.
Prepare and maintain reports, records, and documentation to support marketplace operations and performance analysis.
Perform additional administrative, operational, and project-related tasks as assigned.
Demonstrate Essendant’s Core Values and Guiding Actions in all interactions and responsibilities.