Amazon Marketplace Specialist

Wondercide•Round Rock, TX

2d•Hybrid

About The Position

The Amazon Marketplace Specialist will report to Wondercide’s Director of Brand Growth, working closely with the Sr. eCommerce Channel Manager for Amazon, and play a critical role in delivering on our growth ambition and mission. This is a hands-on position where you will make a positive impact on Wondercide’s Amazon and marketplace channels, with emphasis on improving listing optimization and account hygiene. You will also support data analysis & reporting, identify new opportunities to drive sales growth, and execute strategies that maximize customer satisfaction on Amazon in a mission-driven and entrepreneurial environment.

Requirements

A Bachelor's degree in marketing, business, or a related field, or equivalent experience.
3+ years of experience working in digital marketing platforms/tools like Amazon, Helium10/Jungle Scout, Google Suite, Microsoft Suite
A fast learner with strong communication skills - oral, written, and listening - interested in a career in the Consumer Packaged Goods industry.
Strong analytical and problem-solving skills with a “get it done” attitude, and some experience with data-driven decision making.
A general understanding of Amazon and other shopping marketplaces with a passion for driving growth and innovation in DTC channels.
A curious self-starter with strong project management skills and is extremely detail-oriented.
A multi-tasker who can thrive in a fast-paced, highly seasonal business.
A collaborative team player with a passion for our mission, “We exist to empower families to Protect their Pack.”

Nice To Haves

Familiar with Amazon tools like Helium10, Feedback Five
Familiar with Project Management platforms like ClickUp, Asana, Wrike, etc.
Familiar with creative tools like Figma or Air

Responsibilities

Review Wondercide listings on Amazon daily, including: Evaluate placement of listings in search results, including both branded and non-branded search terms, noting any changes in ranking as well as competitive monitoring. Conduct routine compliance checks on our listings to ensure the latest regulatory changes are in effect. Identify and address unauthorized sellers across Amazon and other online marketplaces. Upload new content to the PDP as necessary, including carousel images, A+ Content, and support the execution of A/B testing initiatives.
Engage with Seller Central Support to create cases as issues arise, follow up on outstanding issues, and drive timely resolutions. Communicate with Sr. Channel Manager on updates, action items, and escalations. Assist in proactively identifying and mitigating potential account health and operational issues.
Monitor customer feedback, reviews, and ratings weekly to identify areas for improvement and regularly share insights with the Sr. Channel Manager and the broader team.
Utilize analytics tools (Helium10, Amazon Brand Analytics) to track search term results for top 15-25 terms per SKU, analyze trends, and share actionable insights with the Sr. Channel Manager and broader team. Update KPI docs and partner with Sr. Channel Manager to identify business trends, risks, and opportunities.
Support the team with our affiliate marketing and other revenue-driving initiatives on Amazon. Coordinate and facilitate Amazon Live events as needed. Contribute to promotional campaigns and tentpole event planning.
Assist Growth Team and other departments with various tasks and special projects as needed.
Participate in and contribute to weekly and bi-weekly team meetings focused on Amazon performance, strategic initiatives, and broader Growth Team objectives.