Marketplace Assistant - Operations

Macy's•New York, NY

3d•$56,280 - $93,720

About The Position

Bloomingdale's Marketplace is a rapidly growing digital business that connects customers to an expanded assortment of brands and products through our online marketplace platform. As we continue to scale, we are seeking a highly organized, proactive, and process-oriented Marketplace Assistant to support the day-to-day execution of key Marketplace initiatives. The Operations Assistant plays a critical role in supporting marketplace operations across customer service, vendor management, and store operations. This position is responsible for maintaining operational excellence by monitoring performance, resolving operational issues, enforcing service level agreements, and driving continuous improvement across the marketplace ecosystem. The ideal candidate is proficient at managing multiple tasks and priorities in a fast-paced environment while maintaining strong attention to detail. They enjoy solving operational issues and researching problems to support timely resolution. They are an effective communicator who can build trusted working relationships with internal and external partners to support day-to-day operations and provide a seamless customer experience.

Requirements

Bachelor's Degree from a 4-year college or university
0-2 years of relevant work experience in operations, retail and/or e-commerce
Exceptional organizational skills, with the ability to manage multiple priorities simultaneously
Strong problem-solving skills, with the ability to identify root causes and proactively resolve issues
Ability to quickly learn new processes and approach challenges with a structured, methodical mindset
Excellent written and verbal communication skills
Strong sense of ownership, accountability, and follow-through
Proficiency in Microsoft Excel

Nice To Haves

Experience with online marketplace or retail operations
Familiarity with luxury retail or premium brand environments

Responsibilities

Serve as a primary operational contact for vendors and stores regarding day-to-day process questions and issue resolution.
Troubleshoot operational challenges and provide guidance on policies, procedures, and best practices.
Provide white-glove support for luxury and high-profile vendor partners to maintain seamless operations.
Own the research and resolution of operational and financial disputes.
Analyze transaction histories, shipment records, and supporting documentation to determine appropriate resolutions.
Ensure financial credit and inventory ownership are accurately reconciled and processed.
Conduct regular outreach to vendor and store partners to provide performance feedback and highlight opportunities.
Escalate and support enforcement actions, including corrective action plans and seller suspensions, when partners fail to meet operational expectations.
Partner with Customer Service, Store Operations, and cross-functional teams to address recurring friction points and drive business outcomes.
Track recurring operational offenders and maintain reporting to support ongoing accountability efforts.
Analyze operational reports and performance data to identify opportunities for improved efficiency and customer experience.
Support special projects and operational initiatives as business priorities evolve.