Marketplace Assistant - Operations

Macy's•Long Island City, NY

About The Position

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Across all brand touchpoints—from Bloomingdales.com to our newest small store concept, Bloomie’s—everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way. Bloomingdale's Marketplace is a rapidly growing digital business that connects customers to an expanded assortment of brands and products through our online marketplace platform. As we continue to scale, we are seeking a highly organized, proactive, and process-oriented Marketplace Assistant to support the day-to-day execution of key Marketplace initiatives. The Operations Assistant plays a critical role in supporting marketplace operations across customer service, vendor management, and store operations. This position is responsible for maintaining operational excellence by monitoring performance, resolving operational issues, enforcing service level agreements, and driving continuous improvement across the marketplace ecosystem. The ideal candidate is proficient at managing multiple tasks and priorities in a fast-paced environment while maintaining strong attention to detail. They enjoy solving operational issues and researching problems to support timely resolution. They are an effective communicator who can build trusted working relationships with internal and external partners to support day-to-day operations and provide a seamless customer experience.

Requirements

Bachelor's Degree from a 4-year college or university
0-2 years of relevant work experience in operations, retail and/or e-commerce
Exceptional organizational skills, with the ability to manage multiple priorities simultaneously
Strong problem-solving skills, with the ability to identify root causes and proactively resolve issues
Ability to quickly learn new processes and approach challenges with a structured, methodical mindset
Excellent written and verbal communication skills
Strong sense of ownership, accountability, and follow-through
Proficiency in Microsoft Excel

Nice To Haves

Experience with online marketplace or retail operations
Familiarity with luxury retail or premium brand environments

Responsibilities

Serve as a primary operational contact for vendors and stores regarding day-to-day process questions and issue resolution.
Troubleshoot operational challenges and provide guidance on policies, procedures, and best practices.
Provide white-glove support for luxury and high-profile vendor partners to maintain seamless operations.
Own the research and resolution of operational and financial disputes.
Analyze transaction histories, shipment records, and supporting documentation to determine appropriate resolutions.
Ensure financial credit and inventory ownership are accurately reconciled and processed.
Conduct regular outreach to vendor and store partners to provide performance feedback and highlight opportunities.
Escalate and support enforcement actions, including corrective action plans and seller suspensions, when partners fail to meet operational expectations.
Partner with Customer Service, Store Operations, and cross-functional teams to address recurring friction points and drive business outcomes.
Track recurring operational offenders and maintain reporting to support ongoing accountability efforts.
Analyze operational reports and performance data to identify opportunities for improved efficiency and customer experience.
Support special projects and operational initiatives as business priorities evolve.