Marketing Supervisor

Casino and•Baton Rouge, LA

16d

About The Position

The Marketing Supervisor is responsible for implementing and scheduling all marketing events and coordinating the timing and functions with various departments. In addition, this role is to assist and inform guests of marketing promotions, casino events, lodging and transportation questions, or any other question a guest may have. Provides outstanding guest service to internal and external guests. Oversee the Players Club Representatives to ensure service standards are met. Marketing Supervisor must be able to perform the essential functions of the position as outlined below, as well as have the required knowledge, skills and abilities to perform the job, with or without reasonable accommodations, and in accordance with all Illinois Gaming regulations.

Requirements

A high school diploma or GED equivalent is preferred.
Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.

Nice To Haves

Gaming industry experience is preferred

Responsibilities

Build guest and team member positive relations
Participates and conducts departmental meetings.
Oversees the effective and efficient schedules while meeting staffing objectives and achieving guest satisfaction
Demonstrates superior customer services in accordance with company and departmental standards
Assists in the development of operational goals
Responsible for the supervision of the staff in the following areas of the Marketing Department: advertising, promotions, and players club.
Responsible to assist with overseeing all marketing initiatives including, but not limited to: advertising, promotions, special events, entertainment, direct mail, social media, and digital marketing.
Answer all incoming calls and maintain the highest level of knowledge in regards to all aspects of the casino.
Communicate details of and responsible for assisting with promotions, mailings and other offers with all departments.
Ability to understand and use casino tracking programs.
Provide valuable feedback on guest preference and their expectations.
Maintain thorough knowledge of casino amenities and events to effectively communicate with guests.
Make announcements throughout shift promoting upcoming events.
Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
Keep work area in a clean and orderly manner.
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations.
Perform other duties as assigned or reasonably requested by any member of management.
Must proactively prioritize needs and effectively manage resources.
Immediately report any safety hazards, problems, or maintenance issues to the appropriate party