Marketing Supervisor Promo

KICKAPOO CASINO•Harrah, OK

5d•Onsite

About The Position

This role primarily supervises the Casino Ambassador, PBX, Shuttle Driver, Valet, and Marketing Coordinator to ensure excellent customer service and to execute/implement all tour/travel programs, promotions, and special events. The secondary role involves assisting the Director of Marketing in the development, implementation, tracking, maintenance, and management of the Players Club programs for the entire casino. The position requires promoting departmental efficiency, assisting in creating operational procedures, motivating staff, maintaining accurate customer records, creating promotion rules, communicating with tour/travel companies, acting as a role model, resolving customer complaints, supervising data entry for the Players Rewards database, and managing departmental uniforms. It also involves reviewing customer satisfaction surveys, participating in special projects, and demonstrating commitment to the casino's goals and vision.

Requirements

Associate's degree in related field or a minimum of 2 years related experience in a Marketing, customer service, sales or gaming environment.
A combination of training, education, and experience that is equivalent to the employment standards listed above and that provides the required knowledge and abilities.
Strong business writing skills, able to gain confidence and build rapport with customers.
Pleasant personality coupled with a professional, well groomed appearance is essential.
Effective communication skills.
Capable of developing approaches for implementing an idea.
Ability to listen.
Ability to work at a fast pace and in stressful situations.
Detailed oriented, well organized, and self-motivated.
Inherent accountability to supervisors, fellow team members and self.
Experience with Microsoft Office including outlook, word, excel and access.
Documents that establish both identity and employment eligibility.
Kickapoo Tribal Gaming License.

Nice To Haves

Experience with Bally's casino Marketplace database a plus.

Responsibilities

Supervise Casino Ambassador, PBX, Shuttle Driver, Valet and Marketing Coordinator to ensure excellent customer service.
Execute/Implement all tour/travel programs, promotions and special events.
Promote departmental efficiency and effectiveness by staffing each marketing service area commensurate with customer volume.
Assist in creating operational procedures to be used in conjunction with Players Club programs.
Motivate Casino Ambassador, PBX, and Marketing Coordinator to provide superior customer service.
Maintain accurate customer account records and coupon/inventory during assigned shifts.
Create rules and factsheets for all promotions and special events.
Maintain communication with tour/travel companies and coordinate visits as directed.
Act as a role model to other employees.
Serve as point person in the resolution of "on the spot" customer complaints.
Supervise the proper data entry standards for the Players Rewards database.
Assign, order, and maintain uniforms for the department.
Assist the Director of Marketing in the development, implementation, tracking, maintenance and management of the Players Club programs.
Review and take appropriate action to take advantage of opportunities or correct deficiencies discovered through customer satisfaction surveys and/or reports, including competitive reviews.
Participate in special projects as requested by management and ensure all post function responsibilities are handled.
Understand the goals and vision of the casino, and demonstrate commitment to those goals in terms of individual and team performance.
Perform other duties and projects as required by management.