Marketing Strategy & Operations, Lead, Global Marketing Analytics

Salesforce•Chicago, IL

3d•$117,400 - $177,600•Hybrid

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience You'll join the Global Marketing Analytics team's Campaign Operations group, the center of excellence that sets global standards for how campaigns, dashboards, metrics, and data science analyses are built and used across Salesforce's marketing organization. As Marketing Operations Lead, you'll sit at the intersection of marketing strategy and technical execution, translating business needs into clean, source-of-truth reporting that shapes decisions at the highest levels. This is a hybrid role with three days in office each week.

Requirements

5-7 years of experience in an analytical role
Mastered technical writing in PRD format, including defining "if-this-then-that" logic and edge cases with precision
Highly proficient in Excel/Google Sheets and proficient in Tableau Desktop or a similar data visualization tool for parsing large datasets
Strong data exploration and analysis skills, with the ability to derive actionable insights and guide decision-making
Familiar with marketing practices, KPIs, and marketing analytics
Experience using data storytelling tools like Google Slides or PowerPoint, with excellent written and oral communication skills
Detail-oriented with strong time management and prioritization skills in unstructured environments
Take initiative in developing solutions to unstructured problems and communicating results to key stakeholders
Experience working across cross-functional teams and stakeholders

Nice To Haves

Salesforce experience or product knowledge
Marketing analytics or marketing operations experience
Enterprise (B2B) marketing experience

Responsibilities

Lead full, large-scale cross-functional initiatives independently, managing ambiguity and contributing directly to the team's analytics roadmap and priorities
Apply expert marketing analytics knowledge of the sales/marketing funnel and campaign hierarchies to identify new opportunities based on data-driven insights
Drive major improvements to data quality, efficiency, and scalability by partnering closely with product and engineering teams
Synthesize complex analytical findings into clear campaign requirements, including when navigating conflicting input from VP+ stakeholders
Propose and execute new projects based on identified business gaps, cover team gaps, and implement process improvements
Partner directly with business stakeholders to understand their needs and facilitate cross-functional discussions that influence data-driven strategy
Integrate AI and agent tools into standard project workflows to drive measurable efficiency gains, and document and share best practices with the broader team
Act as a subject matter expert, coaching and mentoring junior team members on analytical tools, campaign best practices, and communication standards