Marketing Service Representative HEALTHCARE

HCSC•Richardson, TX

8d•Hybrid

About The Position

This position is responsible for supporting Sales Representatives or Account Management personnel in the prospecting, acquiring, or renewing business. Duties vary based on market and type of role supporting and may include any of the following: building relationships with customer representatives/brokers, researching and coordinating the resolution of customer issues/inquiries, preparing and analyzing reports, participating/leading enrollment meetings, preparing or implementing new accounts or renewals with minimal travel to customer sites. Will also work across divisions, assisting with gathering information for proposals, maintaining databases. NOTE: this role is hybrid/flex and requires in-office visibility three days per week, working from home the other two days; relocation is NOT available and sponsorship will NOT be extended either now or in the future.

Requirements

Bachelor’s Degree and one (1) year of experience in health insurance/healthcare field in a service/sales/marketing position involving initiative and decision-making OR 5 years of experience in healthcare management in a marketing service representative role OR 5 years of experience in sales/marketing or healthcare management/claims/provider service experience involving processing or coordination of services for health care clients.
Must have State Insurance License(s) in L&H or obtain State Insurance License(s) in L&H within required time frame per state regulations.
Strong organizational and decision-making skills with excellent written and verbal communications skills including telephone skills.
Ability to interact professionally with both internal and external contacts.
Proficient in Microsoft Excel, Word, PowerPoint and Access.

Nice To Haves

Health insurance/healthcare industry experience.

Responsibilities

Support Sales or Account Management personnel to assist in prospecting, acquiring or renewing business for ancillary products.
Conduct research for prospective business.
Research inquiries received from customers, brokers, or company representatives and relay information to Sales or Account Management personnel or respond directly to customer or company representative.
Manage communication campaigns with the sales team and clients to ensure timely deployment of messaging.
Cultivate cross-functional relationships to promote and amplify the experience for Clients and Business Partners.
Evaluate all inquiries from internal/external business partners, clients, management, and co-workers to determine best course of action in next steps to resolve inquiry in a timely and professional manner. This includes but does not limit to the following areas: claim processing, data interpretation issues, Reporting, Sales Campaigns, Portal Access, Contracts, Products, and other service issues timely.
Coordinate meetings.
Gather data, create and/or maintain databases.
Participate in implementation/finalist enrollments and prepare materials for enrollment sessions.
Prepare documentation for prospective or existing customers and review forms received for completeness.
Develop relationships with customer representatives.
Respond to questions from prospect regarding benefit information and available benefit options.
Communicate and interact effectively and professionally with co-workers, management, customers, etc.
Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
Maintain complete confidentiality of company business.
Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.