Marketing Representative In House Pre Arrival

Hilton Grand Vacations•Charleston, SC

8d•Hybrid

About The Position

Hilton Grand Vacations is seeking an In-House Marketing Representative Pre-Arrival to promote HGV and book qualified sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers. The role involves providing customer and concierge services to guests while projecting a professional company image. Team members are expected to embody HGV's Cultural Values, maintain a positive demeanor both on and off the clock, and develop professional relationships with hotel staff. Responsibilities include distributing promotional information, completing accurate paperwork in CRM tools, confirming appointments, reviewing production reports, following gifting procedures, and maintaining minimum performance standards. This role also involves providing information to the Fulfilment Department to assist guests with pre-tour gifting.

Requirements

Minimum of 1-2 years of phone or face to face marketing/sales experience in the Vacation Ownership industry with a track record of success.
Excellent interpersonal and guest relations skills.
Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
Ability to work a flexible schedule, including weekends and holidays.
Professional appearance and demeanor.
Be motivated and a self-starter.
Detailed understanding of the local area.
Ability to accept rejection in a proactive manner.
Coachable, quick learner, and open to feedback.

Responsibilities

Responds to guests in a timely manner and represents HGV’s Cultural Values.
Maintains a positive demeanor with everyone at all times. Team members represent Hilton ON and OFF the clock.
Develop professional relationships with hotel staff, and adhere to protocol standards as established by you HGV management staff.
Each team member is expected to carry out all reasonable requests by management, which the team member is capable of performing.
Distribute approved promotional information and incentives to guests that meet tour site qualifications determined by the marketing managers.
Completes required paperwork accurately and disposition is entered in CRM tool (VOICE, CHORUS, Eclipse, Salesforce) for each customer contact and tour.
Confirms appointments with guests to ensure tour shows for presentation.
Reviews production reports and notifies manager of any challenges.
Follows gifting procedures to ensure costs are met monthly.
Maintains established Minimum Performance Standard on monthly basis.
Provides information to Fulfilment Department to accurately assist with offering the guest the ability to be pre-gifted as a service prior to tour.

Benefits

In person, onsite training offered.
Competitive health benefits and diverse culture.
New Hires are eligible for Health Benefits Day 1 of employment (medical, dental, and vision that encourage preventative care).
Excellent perks like team member travel.
Go Hilton Team Member Travel Program offers deeply discounted rates at Hilton properties world-wide.
Friends and Family discounts are also a part of the Go Hilton Team Member Travel Program.
401K, which HGV will match up to 4% annually.
Paid Time Off that allows for adventure, self-discovery, relaxation, or recuperation.
Potential income of $75,000 or higher – uncapped and based on performance.
Internal career mobility with a growing company.
medical, dental and vision insurance
401K plan
Paid Time Off (PTO) program
outstanding travel benefits