Marketing Representative Front Desk

Hilton Grand Vacations • Las Vegas, NV

2d • Onsite

About The Position

This role involves assisting with tour and marketing related issues, confirming appointments with guests to improve show rates, and ensuring all marketing initiatives are delivered. The position also focuses on building and developing a motivated team environment in the field, meeting or exceeding performance metrics, and ensuring guests meet minimum eligibility for gifts or promoting courtesy tours. A key aspect is championing Hilton's quality customer care service throughout all marketing channels and securing future business through face-to-face POS package sales.

Requirements

• Experience in marketing or customer service.
• Ability to build and develop a motivated team environment.
• Skills in meeting or exceeding performance metrics.
• Proficiency in face-to-face sales.
• Understanding of customer eligibility for gifts.
• Commitment to championing quality customer care service.

Nice To Haves

• Experience with Hilton's customer care standards.
• Familiarity with POS package sales systems.

Responsibilities

• Assist with tour and marketing related issues.
• Confirm appointments with guests to ensure tour reservations and improve show rate.
• Ensure all marketing initiatives are delivered.
• Build and develop a motivated team environment out in the field.
• Meet or exceed performance metrics.
• Ensure guests meet minimum eligibility for gifts as approved or promote a courtesy tour.
• Champion Hilton quality customer care service throughout all Marketing channels.
• Secure future business through face-to-face POS package sales.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed