Quality Assurance - Data Entry
About The Position
DaBella Exteriors is seeking to add a Marketing Quality Assurance Specialist to play a vital part in upholding a high standard of communication quality across the organization. This role offers the opportunity to collaborate with diverse teams, analyze performance data, and support ongoing efforts to drive process enhancements. DaBella is one of the top industry leaders in home improvement, growing at an unmatched rate across the US. As we continue to expand our territory, we must add more professionals with results-driven mindsets and a passion for improvement to our Marketing QA team! Be part of a team that is committed to quality, cohesion, and innovation. The Marketing Quality Assurance Specialist will play a key role in ensuring compliance with quality communications standards. This position will support continuous improvement efforts by conducting thorough audits, maintaining documentation, and evaluating specific platforms for calls.
Requirements
- Minimum 1 year of experience in a call center environment.
- Highly effective organizational skills to manage audits, maintain documentation, and ensure compliance with standards.
- Proficient in analyzing metrics and data to enhance performance and improve processes.
- Natural problem-solver with a proactive approach to overcoming challenges and driving results.
- Exceptional communicator, skilled in delivering clear and detailed responses across teams and departments.
- Dedicated to upholding organizational policies, best practices, and quality standards.
- Availability to work during afternoon and evening hours.
Responsibilities
- Meet daily call evaluation targets to uphold quality and performance standards
- Attend daily team meetings and training sessions to stay updated on organizational standards, ethics, and strategies
- Collaborate and work closely with other departments within the organization, primarily conducting audits for the Marketing and Sales teams.
- Maintain clear and effective communications within the team and across departments to ensure alignment on needs and goals
- Identify challenges during evaluations and implement solutions to maintain productivity and drive results.
- Organize and manage resources, schedules, and data to optimize efficiency and workflow
- Conduct detailed audits of calls and texts to ensure compliance and accuracy.
- Assist with resolving sales result corrections, bonus adjustments, and retrieving specific call records.
Benefits
- Medical, Dental, and Vision
- Health Savings Account (HSA)
- Company Sponsored Life Insurance
- Supplemental Life Insurance
- Long-term and short-term disability
- Accident protection
- Employee assistance program - access to counseling services and other tools to improve work/family/life balance
- Pet Insurance for your furry family member
- 401k plan
- UHC Rewards
- Rally Health
- One Pass Select (gym membership subscription)
- VPTO (Volunteer paid time off) year-round incentives to give back to your local community
- Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences
- Relocation opportunities to other branches across the nation
- 80 hours of Paid Time Off annually with incremental increases
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
