Marketing Operations Transformation Executive Director

JPMorgan Chase & Co.•Chicago, IL

13h•$137,750 - $225,000

About The Position

The J.P. Morgan Commercial & Investment Bank is experiencing a transformation in its content supply chain operations to enable faster development and delivery of marketing campaigns to its global customers and prospects. As a Marketing Operations Transformation Executive Director on the Corporate Investment Bank team, you will define, implement and operate the end-to-end marketing content supply chain. You will be responsible for spanning multiple applications, including Adobe Workfront, Adobe Experience Manager (AEM) Assets and other Adobe AI-enabled tools. You will own a multi-quarter strategic portfolio spanning platform integration, Digital Asset Management (DAM) operations and modernization, expansion of the Adobe application ecosystem, and ensuring content delivery to multiple channels. You will manage a team of Marketing Operations professionals and work closely with Martech, Technology, Product Experience, and the Integrated Marketing Centers of Excellence production teams.

Requirements

12+ years in Marketing Operations, Digital Transformation, or MarTech leadership
Deep expertise with Adobe Experience Manager (AEM), Workfront Planning, Workflow, and Automation, DAM platforms in general, and familiarity with the Adobe family of applications
Experience leading large-scale, cross-functional transformation programs
A consultative style with strong integration and systems-thinking capabilities
Expertise in taxonomy, metadata governance, and workflow design
Proven ability to influence vendors and senior stakeholders and drive alignment
Transformation of current marketing workflows and content operations to realize time and cost savings and improved user experience
A fully integrated marketing technology ecosystem across Workfront, AEM, and DAM
Successful migration to AEM Assets Cloud

Nice To Haves

A unified taxonomy, governance and a scalable, organization-wide DAM
Financial services or large enterprise experience preferred
Improved speed and efficiency of content production and distribution
Enablement of AI-driven marketing operations
Reduction in manual workflows and operational friction

Responsibilities

Define and deliver a multi-year content supply chain transformation strategy and roadmap aligned to marketing priorities and business outcomes.
Partner with stakeholders to translate needs into process, platform, automation, and operating model solutions.
Identify opportunities across the end-to-end workflow, define future state, and drive enhancements across platforms, automation, and governance.
Establish KPIs and measurement (e.g., cycle time, throughput, adoption, quality, compliance, cost-to-serve) and report realized value.
Identify and prioritize AI/automation use cases to reduce manual effort and improve decision-making and throughput.
Lead DAM modernization and unification (AEM Assets), enabling reliable content delivery across channels and distribution platforms.
Define and implement DAM integrations (Workfront, Creative Cloud, Frame.io, and selected non-Adobe tools).
Deploy and drive adoption of Adobe applications (e.g., Content Hub, Dynamic Media, GenStudio, Express) aligned to priority use cases.
Manage vendors and dependencies (Adobe and third parties), including delivery, risk, and commercial performance.
Lead change management and operating model evolution to drive sustainable adoption.
Manage risks, interdependencies, and delivery across a multi-quarter portfolio; ensure transparent governance and communications.