Marketing Operations Senior Manager

KalVista Pharmaceuticals•Framingham, MA

2h•$165,000 - $202,000

About The Position

The Marketing Operations Senior Manager will lead critical commercial operations functions, including the promotional review process (MLR), materials production and fulfillment, cross‑functional alignment, and congress/event operational support. This role ensures the Commercial organization operates efficiently, compliantly, and with strong process discipline. As a senior member of the marketing operations function, you will help shape scalable processes, strengthen infrastructure, and drive operational excellence across the business.

Requirements

Bachelor’s degree in Marketing, Business Administration, or a related field
3+ years of experience in marketing operations, preferably within the biotechnology or pharmaceutical industry
Direct experience with MLR review processes, including both promotional and non‑promotional materials

Nice To Haves

Experience with MLR technical platforms and workflow management tools
Strong analytical and problem‑solving skills; ability to interpret data and identify operational trends
Experience proofreading complex or technical content
Ability to work independently with strong attention to detail and organizational discipline
Ability to travel occasionally, including overnight trips based on business needs
Proficiency in Veeva PromoMats, including end-to-end task and workflow management
Experience supporting brand launches, particularly through MLR and material production processes
Familiarity with project management and collaboration tools such as SharePoint, Smartsheet, or similar platforms
Demonstrated ability to develop, socialize, and implement standardized SOPs and operational processes
Experience engaging senior leadership and managing external agency relationships

Responsibilities

Serve as the Promotional Review Committee (PRC) lead; partner cross‑functionally to ensure an efficient and compliant review process that meets Commercial needs
Oversee end‑to-end print and digital content production and fulfillment, including system implementation, documentation, training, and forecasting
Support brand launches through MLR workflows and print production activities
Refine and implement MLR processes that align with regulatory requirements and business scalability
Collaborate with Marketing, Legal, Regulatory, and Compliance teams to ensure alignment across all marketing initiatives and materials
Develop, document, and maintain Standard Operating Procedures (SOPs) for all marketing operations processes
Monitor operational performance metrics, identify areas for improvement, and lead execution of process enhancements
Manage marketing contracts, vendor coordination, and budget tracking
Lead weekly Priority & Efficiency meetings with internal partners and external vendors
Manage vendor and agency relationships, ensuring seamless support of marketing operations activities
Use Veeva PromoMats to manage workflows, routing, version control, approvals, and compliance documentation