Marketing Operations Manager, Project and Workflow Management

EQ Bank | Canada's Challenger Bank • Toronto, ON

9d

About The Position

The Marketing Operations Manager, Workflow & Project Management, is responsible for managing and continuously improving the enterprise marketing workflows and project management practices that enable the team to deliver work efficiently, effectively, and at scale. The role combines hands-on management of day-to-day projects and workflows, with strategic and longer-term initiatives (in collaboration with multiple stakeholder groups) that improve Marketing's workflow and project management capabilities.

Requirements

• 7+ years of experience in marketing operations, project management, workflow management, business operations, or related operational disciplines.
• Bachelor of Commerce, Marketing, Project Management, or an equivalent degree in a related field is a minimum requirement.
• Demonstrated experience designing, implementing, and improving business processes and operational workflows.
• Proven experience managing complex cross-functional projects with minimal oversight.
• Strong systems-thinking capabilities with the ability to connect operational activities to broader business objectives.
• Experience evaluating, implementing, and optimizing workflow management platforms and operational technologies.
• Experience developing reporting frameworks, dashboards, and operational insights.
• Strong stakeholder management skills with the ability to influence without direct authority.
• Excellent communication, facilitation, problem-solving, and organizational skills.
• Strong analytical capabilities and ability to identify patterns, root causes, risks, and improvement opportunities.
• Demonstrated experience leveraging AI, Copilot, automation, and digital tools to improve business processes and operational effectiveness.

Responsibilities

• Own the day-to-day general management of marketing projects, including managing project intake, allocating resources, coordinating translations, supporting paid ad trafficking, leading team standups, monitoring project progression, identifying and resolving risks/blockers/prioritization issues, acting as project manager on special projects, and analyzing resource capacity.
• Own the health and effectiveness of Marketing workflows by identifying risks, bottlenecks, and improvement opportunities, and implementing solutions. Lead the evaluation, implementation, adoption, and ongoing optimization of a new workflow management tool. Develop training, guidance, and change management support for new tools. Identify and implement opportunities to automate repetitive marketing operations activities using AI or other automation tools. Support experimentation, adoption, and scaling of AI-enabled solutions.
• Develop and maintain operational reporting and dashboards to provide leadership with visibility into enterprise marketing project activity and resource capacity. Translate operational data into actionable recommendations.
• Manage invoice submissions to ensure prompt vendor payment. Maintain marketing team administrative records and documentation. Support Marketing Operations team meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level