Marketing Operations Manager

Inspira Education•New York, NY

4d•Onsite

About The Position

Inspira Education Group is one of the fastest-growing edtech startups in the US, with a mission to democratize access to high-quality coaching. As the world’s leading network of top admissions coaches, they are building software and services to disrupt application processes. Backed by leading venture capital firms, Inspira is expanding its CRM operations team and seeking a Marketing Operations Manager to scale and strengthen existing systems and processes. This role is highly impactful, requiring partnership with CRM leadership and collaboration with marketing, sales, and student success teams to drive global growth and efficiency. The manager will support and enhance CRM operations by improving workflows, refining processes, and ensuring systems evolve with the business. This hands-on role involves working in HubSpot to enable DTC sales motions, reporting, and day-to-day execution. The ideal candidate will translate business needs into scalable CRM solutions and thrive in a fast-paced, collaborative environment. This position plays a key role in scaling Inspira’s revenue funnel through process improvements, providing teams with the right tools and data, and contributing to actionable business insights. The ideal candidate is detail-oriented, proactive, and demonstrates a strong bias toward action, problem-solving, and continuous improvement. This is an in-person role requiring 5-days a week attendance in their Gramercy office.

Requirements

4+ years of experience in Business, Sales, Success Operations, or a similar role
Proven experience collaborating with sales, marketing, and operations teams to drive strategic initiatives
Bachelor’s degree required
Experience in a startup environment and a demonstrated ability to work within a scaling team, ideally having been part of a team with less than 50 employees
Strong knowledge and understanding of sales and customer success disciplines
Solid functional understanding of HubSpot CRM, with robust experience in creating and maintaining reports and dashboards
Excellent analytical thinking skills, with the ability to break down ambiguous problems into clear, manageable components and identify optimal solutions
Exceptional verbal and written communication skills, along with strong organizational abilities
Strong problem-solving and troubleshooting skills, with the ability to escalate issues and roadblocks as necessary
Commitment to drive actionable outcomes and results
Ability to balance a sharp focus on measurable outcomes with genuine empathy for people, customers, and the business.
Flexible team player with a proactive approach
High energy, humility, and the capacity to work effectively with diverse personalities
This is a hands-on position; the ideal candidate must be willing to "roll up their sleeves”

Nice To Haves

Masters degree preferred
experience in project or program management is a plus

Responsibilities

Collaborate with sales, marketing, and operations teams to enhance operational excellence and rigor in the business
Define, develop, and implement sales, marketing, and student success support systems and scalable processes
Work closely with key stakeholders/cross-functional teams to understand operational needs and improve existing workflows
Educate the sales, marketing, and student success teams about process changes and system updates, keeping them informed about change management
Assist the team in finding simple and scalable process solutions for day-to-day challenges
Ensure data accuracy in HubSpot CRM
Lead all attribution infrastructure - UTM tracking, Google Analytics, Ad platforms
Integrate all of our platforms, e.g., GTM, GA4, and HubSpot
Integrate our third-party tools with GTM, GA4, and HubSpot (e.g., webinar tools, outgrow, etc.)
Write and maintain documentation for operation processes
Prepare ad hoc analyses and participate in special projects as needed
Create and maintain reports and dashboards that facilitate quick decision-making at scale
Drive process improvement, adoption, and effectiveness at all levels of the sales process