Marketing / Move-In Coordinator

Broadway Proper Senior Living•Tucson, AZ

10d•Onsite

About The Position

We are seeking an outstanding Move-in Coordinator with a proven track record of customer service success to join us at Broadway Proper Senior Living, in Tucson, Arizona. Come join a team of dedicated, smart, and caring professionals as we work together to care for our residents and provide them the lifestyle they deserve. Stellar Senior Living is a premier independent, assisted living and memory care provider in the Western United States. Founded in 2012 we have experienced consistent growth adding senior living communities to our family each year. We continue to grow and are looking for top talent to join our team and continue the journey with us. Broadway Proper is one of Stellar Senior Living's most vibrant senior living communities, serving residents in a very active community full of fun, family, and opportunities to serve. The Move-In Coordinator is responsible for managing and coordinating all aspects of the resident move-in process to ensure a smooth, organized, and positive experience for new residents and their families. This role serves as the primary point of contact for move-in logistics, collaborating with prospective residents, families, sales, health & wellness, maintenance, dining, housekeeping, and the life enrichment teams to create an exceptional move-in experience. The Move-In Coordinator helps improve resident satisfaction, supports occupancy goals, and ensures all move-in requirements are completed accurately and on time.

Requirements

High school diploma required
CPR card
Fingerprint Clearance Card
Food handler's card
TB test
Valid ID/Driver's License
Must be able to pass a background check.

Nice To Haves

associate's or bachelor's degree preferred
At least one (1) year of experience in senior living, hospitality, customer service, healthcare, or property management preferred
Excellent organizational and multitasking skills.
Excellent interpersonal skills.
Effective written and oral communication skills to communicate with health care professionals, potential residents, family members and the community in general.
Ability to build positive relationships with residents, families, and team members.
Proficiency in Microsoft Office and electronic record systems.
Ability to work independently and collaboratively in a fast-paced environment.
Possess an I will and can do outlook.

Responsibilities

Prepare personalized tour materials, manage brochure/collateral inventory etc.
Assist with tours throughout the week, allowing FA's to dedicate intentional time to outreach.
After a deposit/reservation, coordinate and oversee all paperwork to support a seamless arrival and move in.
Nurture the 90% bucket weekly until move-in, creating personal connections (handwritten notes, nameplates, introducing ambassadors, move-in gift, etc.) and communicating with all team members so they are prepared to deliver a STELLAR welcome.
Participate in occupancy and move-in planning meetings.
Assist with resident welcome events and marketing initiatives as needed.
Maintain accurate move-in documentation and resident files.
Track move-in checklists and ensure completion of all required tasks.
Prepare reports related to move-ins, occupancy, and resident onboarding.
Assist with updating community databases and electronic records.
Build positive relationships with residents and family members.
Answer questions regarding the move-in process and community services.
Conduct follow-up calls or visits during the resident's first week and first month.
Assist in resolving concerns and communicate them to the appropriate department.
Help create an exceptional first impression and transition experience.