Marketing Intern – Research & Insights

Urban Plates • Solana Beach, CA

1d • Remote

About The Position

Urban Plates is seeking to better understand the factors impacting both employee satisfaction and customer experience as part of its effort to maintain brand consistency and scale sustainably. As the company expands, it faces business challenges related to efficiency, workforce engagement, and evolving consumer expectations around health, transparency, and a shifting dining landscape. From an internal perspective, Urban Plates is looking to gather employee insights to address concerns around workplace culture, communication, and alignment with the company’s mission of clean, high-integrity food. On the consumer side, the brand aims to capture feedback on service quality, menu preferences, and overall dining satisfaction to ensure it remains competitive in the fast-casual restaurant space. Urban Plates hopes to identify actionable improvements that support their above-average retention rates, loyalty, and consistent execution across all locations.

Requirements

• Graduate-level college degree in Research, Data Analytics, or Applied Psychology preferred
• 1-2 years of work experience in a research role
• 1-2 years of food service or hospitality industry experience preferred
• Proficient with Google Suite and/or Microsoft Office software.
• Proficient with Survey Monkey and SPSS or a comparable statistical software.
• Must be familiar with the Urban Plates brand and have first-hand experience with the restaurant, menu, and food.
• Excellent oral, written and communication skills required.
• Excellent creative writing skills.
• Understands strategy.
• Time management, organization, and attention to detail.
• Excellent interpersonal skills with the ability to work collaboratively with others.
• Ability to work well under time constraints and prioritize work in order to meet commitments/deadlines.
• Ability to study the offerings and benefits of other companies, compile data, and compare/contrast differences between offerings.
• Ability to demonstrate a high level of self-motivation and drive.
• Ability to handle multiple priorities.

Responsibilities

• Utilize mixed methods research; a combination of both qualitative and quantitative research methodologies.
• Administer two primarily quantitative driven surveys.
• Round out surveys with qualitative questions to give a comprehensive understanding of respondent’s feedback.
• Adopt additional research methods if the collected data deems it necessary.
• Program surveys using SurveyMonkey (through Urban Plates team access).
• Administer the climate survey to the staff of all 22 Urban Plates locations, available in English and Spanish, open over 3 weeks.
• Administer the brand survey to existing Urban Plates email program participants in exchange for a voucher valued up to $15, remaining open for one week.
• Provide actionable insights and recommendations based on the findings of the climate survey and brand survey research.

What This Job Offers

• Career Level: Intern