Marketing Field Engagement Manager, AVP

Barclays•Working From Home, TEXAS, TX

5d•Remote

About The Position

To develop, implement and manage marketing strategies through direct interactions with partners and their employees, including establishment of campaign budgets, monitoring of performance metrics, and implementation of data-driven optimisations to improve ROI. In this role, you will serve as the primary Barclays representative in the field, driving engagement with flight attendants and airline partners across key partner networks. You will deliver in-person training sessions, educational programs, presentations, and ongoing support to ensure partner credit card programs, promotions, and incentives are effectively communicated and executed. You will build and maintain relationships with airline partners and external stakeholders while serving as a key point of contact for partner feedback, operational complexities, and field-level risks. In addition, you will support regional and national partner events, conferences, and training sessions, deploy marketing materials, and drive awareness, adoption, and engagement of Barclays card programs. The role also involves providing visit recaps, performance updates, and actionable insights while managing multiple priorities in a remote environment. Additionally, you will coordinate schedules, communications, expenses, and administrative requirements associated with frequent travel to airports, airline bases, and training centers. This is a fully remote opportunity.

Requirements

Experience in customer-facing roles within industries such as airlines, hospitality, financial services, partnerships, customer service, or relationship field, with an ability to represent a brand and build considerable external relationships
Ability and willingness to travel approximately 75% of the time, with experience operating effectively in a highly travel-intensive, field-based environment
Ample interpersonal and presentation skills, with experience coordinating external partners, delivering in-person training sessions, facilitating field education programs, and building trusted relationships with diverse stakeholders
Experience guiding programs, operational processes, compliance requirements, and field-level risks while identifying issues and implementing effective solutions
Organizational skills with experience planning events, preparing performance reports and recaps, deploying marketing materials, guiding promotions, and executing engagement or incentive programs.
Proficiency with Microsoft Office tools, including PowerPoint, Excel, and Outlook

Nice To Haves

Highly outgoing, personable, and comfortable engaging diverse groups
Good communication skills, including navigating difficult conversations
Optimistic, energetic, and adaptable in fast‑paced field environments
Relationship‑oriented with the ability to build trust and rapport quickly

Responsibilities

Development and implementation of marketing strategies for face to face channels, including as applicable, bank branches, partner physical locations and other physical locations. This includes the identification of target audiences and establishment campaign objectives.
Management of marketing campaigns across face to face channels, including development of training materials, promotional materials, coordination with partners and their employees, and as applicable, branch staff, while ensuring compelling, consistent messaging across all customer touchpoints.
Analysis of campaign performance of face to face initiatives, and preparation of regular reports to evaluate the effectiveness of marketing campaigns.
Enhancement of the customer experience within face to face channels, to streamline processes, and optimise the physical environment to create a positive and engaging experience, as applicable.
Management of performance marketing budget for face to face channels, ensuring efficient allocation of resources, including monitoring of campaign costs, negotiation of contracts with vendors, and optimisation of spending to achieve marketing objectives.
Evaluation of market research (including voice of the customer and the partner employees) and competitive analysis to identify industry trends, consumer behaviour, and competitive positioning within face to face channels.
To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness.
Collaborate closely with other functions/ business divisions.
Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function.
Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments.
They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
Take ownership for managing risk and strengthening controls in relation to the work done.
Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
Influence or convince stakeholders to achieve outcomes.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right.
They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
Serve as the primary Barclays representative in the field, driving engagement with flight attendants and airline partners across key partner networks.
Deliver in-person training sessions, educational programs, presentations, and ongoing support to ensure partner credit card programs, promotions, and incentives are effectively communicated and executed.
Build and maintain relationships with airline partners and external stakeholders while serving as a key point of contact for partner feedback, operational complexities, and field-level risks.
Support regional and national partner events, conferences, and training sessions.
Deploy marketing materials, and drive awareness, adoption, and engagement of Barclays card programs.
Provide visit recaps, performance updates, and actionable insights while managing multiple priorities in a remote environment.
Coordinate schedules, communications, expenses, and administrative requirements associated with frequent travel to airports, airline bases, and training centers.