Marketing Executive - Asia

MGM Resorts International

3d • Onsite

About The Position

The Executive Host is responsible for assisting in maintaining the property's casino customer base while expediting processes to ensure excellent customer service. The Executive Host will use appropriate judgment to execute casino customer requests. All duties are to be performed in accordance with MGM Resorts International Marketing policies, practices, and procedures.

Requirements

• Must 21 years of age or older
• Has a Bachelor's Degree
• Has 1+ years of prior relevant experience

Nice To Haves

• 2+ years of specialized experience in hotel operations, casino marketing, VIP services, or table games is preferred
• Has the ability to communicate effectively in the language for the assigned region, Far East Marketing – Mandarin and/or Cantonese etc.

Responsibilities

• Evaluate customers’ casino activity to provide corresponding incentives and may have authorization to approve minimum amount of comps and allowances (i.e. room, food, beverage, event tickets, promo chips, free play, airfare or discounts).
• Assist in maintaining and developing property’s customer base through meeting and interacting with customers.
• Ensure customers from assigned regions are greeted upon check‐in & check‐out, and provides personalized service throughout their stay to the satisfaction of the customer.
• Process customers’ reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems.
• If authorized, grant marker authorization limits to qualifying customers.
• Attend special event functions when appropriate to promote marketing efforts and greet customers.
• Maintain highly confidential customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.
• Resolve customer disputes and complaints to the satisfaction of the customer and the company.
• Comply with all local laws, Title 31 and attends all the mandatory compliance and training sessions.

Benefits

• Comprehensive wellness programs designed to support employees’ physical, mental, and emotional well-being.
• Exclusive access to company-sponsored discounts across hospitality, dining, retail, entertainment, travel, technology, and a wide range of partner offerings.
• Complimentary parking both during and outside of scheduled work hours.
• Competitive health, wellness, and income protection benefits for eligible employees.
• Ongoing professional growth and career development through leadership programs, learning opportunities, strategic networking, and community engagement initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level