Marketing Executive - MGM Grand Detroit

MGM Resorts International • Detroit, MI

1d • Onsite

About The Position

Join our dynamic team as a Marketing Executive and play a key role in delivering exceptional casino guest experiences! In this exciting role, you’ll evaluate player activity to create personalized incentives, manage VIP reservations, and support customer development efforts that drive loyalty and revenue. If you thrive in a fast-paced environment, enjoy building relationships, and are passionate about hospitality and entertainment, this is your chance to grow your career with a world-class brand.

Requirements

• Three years of prior relevant experience
• Ability to work a flexible shift to include weekends, holidays and evenings

Nice To Haves

• Two years of prior relevant leadership experience in the casino marketing industry preferred

Responsibilities

• Determine and evaluate customers’ casino activity to provide corresponding incentives and has authorization to approve limited amount of comps and allowances (rooms, food, beverage, events tickets, promo chips, free play, airfare or discounts).
• Maintain property’s customer base to support increasing the customer development efforts.
• Manage customers’ reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems.
• If authorized, grant limited amount of marker authorization limits to qualifying customers.
• Minimum exposure to business decisions regarding customer credit lines, allowances, and comps.
• Assist in managing customers to profitable levels.
• Work in conjunction with Casino Marketing, Marketing Executives and property personnel to assist and facilitate in-house casino customers.
• May attend special event functions when appropriate to promote marketing efforts and greet customers.
• May attend quarterly Receivable Meetings to provide updates to the Corporate Finance group.
• Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.
• Resolve customer disputes and complaints to the satisfaction of the customer and the company.
• Comply with local laws, Title 31 and attend all mandatory compliance and training sessions.

Benefits

• Health & Income Protection Benefits (For eligible employees)
• Various programs and networking opportunities to help you get promoted
• Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts
• Free access to our employee fitness center
• Free meals in our employee dining room
• Free parking
• Wellness incentive programs to help you stay healthy physically and mentally
• Volunteer opportunities to give back to the community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed