Marketing & Customer Experience Specialist
About The Position
We are seeking a proactive and detail-oriented Marketing & Customer Experience Specialist to support both marketing initiatives and customer experience operations. This role combines customer communication, ecommerce support, product content management, website updates, and marketing coordination to help strengthen our brand and deliver an exceptional customer experience. The ideal candidate enjoys helping customers, solving problems, staying organized, learning new technologies, and using AI-powered tools to improve efficiency and business performance. This position offers exposure to multiple areas of the business and opportunities to develop valuable skills in marketing, ecommerce, customer experience, and business operations.
Requirements
- Strong customer service mindset with a genuine desire to help customers and solve problems.
- Advanced Microsoft Excel skills, including data analysis, reporting, and PivotTables; proficient in Microsoft Word and PowerPoint.
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities and meet deadlines.
- Comfortable learning and using AI-powered tools to improve productivity, communication, research, and content creation.
Nice To Haves
- Experience using Microsoft Copilot, ChatGPT, Gemini, Claude, or similar AI tools is preferred.
- Experience in customer service, ecommerce, marketing support, administrative support, or related fields preferred.
- Experience with Canva, Photoshop, Illustrator, Shopify, Wix, Amazon Seller Central, or similar platforms is a plus.
Responsibilities
- Respond professionally and promptly to customer inquiries via phone and email.
- Manage customer service requests, including order inquiries, replacement parts, returns, and follow-up communication.
- Coordinate replacement part fulfillment and ensure accurate documentation and recordkeeping.
- Maintain organized customer records and assist with customer service reporting and trend analysis.
- Work closely with internal teams to ensure customers receive timely and accurate information.
- Help identify opportunities to improve customer satisfaction and the overall customer experience.
- Assist with creating and updating marketing materials, sales sheets, presentations, and promotional content.
- Update product information, website content, FAQs, product descriptions, and digital listings.
- Support social media content planning, scheduling, and basic performance tracking.
- Proofread marketing and product content for accuracy, clarity, and brand consistency.
- Maintain and update product data, pricing, and reports using Excel.
- Conduct basic market and customer feedback research to identify opportunities for improvement.
- Support trade shows, events, and other special projects as needed.
- Utilize AI tools to assist with customer communications, content drafting, research, data organization, and workflow automation.
- Leverage AI-powered tools to improve efficiency, accuracy, and productivity across customer experience and marketing activities.
- Assist in evaluating and adopting new technologies and AI tools that enhance team effectiveness and customer engagement.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Competitive compensation.
- Supportive and collaborative team environment.
- Hands-on experience with marketing, ecommerce, customer experience, and AI-powered business tools.
- Professional development and career growth opportunities.
- A role where your contributions directly impact customer satisfaction and company success.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
