Customer Experience Specialist

Arizona Humane Society • Phoenix, AZ

9d • Onsite

About The Position

The Arizona Humane Society is seeking a full-time Customer Experience Specialist to join our Adoptions team at our Papago Park Campus. This position works Wednesday through Sunday from 10:30 a.m. to 7:00 p.m. and plays a vital role in creating a welcoming, compassionate experience for every visitor who walks through our doors. If you're passionate about delivering exceptional customer service and making a difference in the lives of pets and people, we encourage you to apply today!

As a Customer Experience Specialist, you will serve as the first point of contact for everyone visiting the Arizona Humane Society, providing professional, compassionate service to customers, adopters, volunteers, and community members. In this highly visible role, you will welcome visitors, answer questions, navigate customers to the appropriate departments, and educate them on the wide range of programs and services offered by AHS. You will also provide empathetic support to individuals arriving with animals in need, resolve customer concerns, and ensure every interaction reflects our commitment to exceptional customer service and compassionate care.

This dynamic role combines customer service with administrative support to help keep daily operations running efficiently. You will coordinate customer flow by managing wait times, facilitate the adoption check-in process, assist with adoption paperwork and animal profiles, receive deliveries and in-kind donations, maintain a professional front lobby, and provide general support to the Adoptions team. The ideal candidate is organized, adaptable, and able to remain calm under pressure while delivering outstanding service in a fast-paced environment dedicated to helping people and pets.

Requirements

• High school diploma/GED required.
• 2+ years customer service experience working with the public.
• Must be flexible and personable with a desire to learn and help pets and the people who love them.
• Must possess excellent customer service skills and present a professional appearance and demeanor at all times.
• Must have the ability to multi-task in a busy environment.
• Must have excellent written, verbal, and interpersonal communication skills.

Nice To Haves

• 1+ year prior work experience in an administrative or receptionist role preferred.
• Bilingual Spanish/English preferred.

Responsibilities

• Serve as the first point of contact for everyone visiting the Arizona Humane Society, providing professional, compassionate service to customers, adopters, volunteers, and community members.
• Welcome visitors, answer questions, navigate customers to the appropriate departments, and educate them on the wide range of programs and services offered by AHS.
• Provide empathetic support to individuals arriving with animals in need.
• Resolve customer concerns.
• Ensure every interaction reflects our commitment to exceptional customer service and compassionate care.
• Coordinate customer flow by managing wait times.
• Facilitate the adoption check-in process.
• Assist with adoption paperwork and animal profiles.
• Receive deliveries and in-kind donations.
• Maintain a professional front lobby.
• Provide general support to the Adoptions team.

Benefits

• Competitive salary
• Generous PTO program
• Up to 8 paid holidays per year
• 401(k) with employer contribution
• Medical, Dental and Vision Plans
• Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program!
• Discounts on veterinary services and other pet perks!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED