Customer Experience Specialist

Schulte Subaru • Sioux Falls, SD

6d • Onsite

About The Position

As a Customer Experience Specialist, you will play an essential role as one of the first interactions a customer has with our service department. The Customer Experience Specialist is responsible for answering all incoming service calls and either scheduling an appointment or forwarding them to the correct service advisor, as well as, greeting guests in a kind, professional manner. You will also be responsible for completing other administrative tasks as assigned by your manager.

Requirements

• Customer service experience preferred
• Attention to detail
• Quality writing and grammar skills
• Organization skills
• Ability to provide excellent customer services
• A professional presence in person and over the phone
• Team oriented mindset, positive attitude, and energetic personality
• Successfully passing a background screening including a criminal background check, a review of motor vehicle records, and verification of social security number.

Responsibilities

• Answer, screen and forward any incoming service phone calls
• Schedule service appointments in our scheduling software
• Maintain quality customer service at all times
• Answer or refer inquiries of customers in a professional manner and direct them to the correct service advisor, office or department
• Check in with customers in the lounge frequently to give service status updates
• Troubleshoot customer vehicle issues to the best of your ability
• Make calls on missed appointment reports
• Keep the customer lounge tidy and snacks/drinks stocked (i.e. coffee machine, popcorn, chips, etc)
• Assist the service team and management with other tasks and events as needed

Benefits

• Health, dental and vision insurance
• 401k (with company match)
• Paid time off and holidays
• Employee discounts on new vehicles, products, parts & service
• Basic life insurance (employer paid)
• Short-term disability (employer paid)
• Voluntary legal assistance, employee assistance, pet insurance, home & auto insurance program
• Employer paid training & development opportunities
• Free uniforms
• Monthly free lunch Fridays (Fixed Ops only)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed