Marketing & Customer Communication Specialist

Ultra•Columbia City, IN

33d•Onsite

About The Position

Unleash the Power of Multi-Mission Excellence: Safeguarding the Seas for the World's Navies. Step into a world where cutting-edge technology meets unparalleled expertise. Ultra Maritime pioneers delivering multi-mission solutions that protect and empower the naval forces worldwide. With our extensive portfolio of capabilities, our innovations are utilized on naval fleets across our allied navies around the globe. As the maritime and underwater battlespace evolves, we tirelessly push the boundaries to develop advanced specialist systems that provide our 'five-eyes' Defense customers with an unbeatable warfighting edge. From surface vessels to sub-surface operations and unmanned platforms, we are revolutionizing the way naval missions are executed. We thrive on collaboration and partnering with our customers to ensure mission success. Our expert solutions encompass an array of game-changing technologies, including state-of-the-art sonar, radar, and expendables. Join us in shaping the future of naval warfare and together, we will safeguard the seas and empower navies worldwide! The Audio Products (AP) Marketing and Customer Communication Specialist is responsible for delivery and execution of the AP product and market strategy and general customer service activities. They will lead the marketing and communications effort to support existing and new customers as the business grows into both new and existing markets. The successful candidate will meet business objectives through direct action, existing team members, cross-functional support teams and external resources. The role carries the responsibility of marketing and communications activities and reports directly to AP Business Director.

Requirements

Candidates must be eligible to obtain the relevant security clearance required for the role, due to the nature of the programmes we deliver for our customers.
A degree, or equivalent, in a Marketing or Communications discipline
Presentable and self-assured character with proven leadership capability and the ability to develop strong business relationships
Listening, fully comprehending, capturing, and internally communicating customer needs and requirements
Excellent presentation, interpersonal and communication skills
Able to interact at all seniority levels of Stakeholder communities
Experience with content creation in including imagery, videography and written copy

Nice To Haves

Previous marketing experience in a B2B Environment
Experience with coordinating customer events
Experience with Adobe Suite Products
Proven ability to create engaging content
Website Creation and Design Experience
Knowledge of Lead Capture Techniques
Familiarity with Customer Contact Tools and Strategies

Responsibilities

Develop an understanding of the market and product portfolio
Ownership of the website and social channels, ensuring content is accurate and regularly updated
Organization and management of print and digital marketing materials required to communicate product value to the market
Reporting and analysis of online and email customer service and sales inquiries
Organization and successful execution of customer-facing events, including trade shows and conferences, working with the sales team to develop graphics and messaging to best promote the AP brand
Maintenance and updating of all product family branding and communications
Supporting the development of capture strategies from a marketing and communications perspective
Contribute to the development and implementation of the marketing strategy
Develop and execute marketing campaigns