Marketing & Customer Communication Specialist
About The Position
The Audio Products (AP) Marketing and Customer Communication Specialist is responsible for delivery and execution of the AP product and market strategy and general customer service activities. They will lead the marketing and communications effort to support existing and new customers as the business grows into both new and existing markets. The successful candidate will meet business objectives through direct action, existing team members, cross-functional support teams and external resources. The role carries the responsibility of marketing and communications activities and reports directly to AP Business Director.
Requirements
- A degree, or equivalent, in a Marketing or Communications discipline
- Presentable and self-assured character with proven leadership capability and the ability to develop strong business relationships
- Listening, fully comprehending, capturing, and internally communicating customer needs and requirements
- Excellent presentation, interpersonal and communication skills
- Able to interact at all seniority levels of Stakeholder communities
- Experience with content creation in including imagery, videography and written copy
- Candidates must be eligible to obtain the relevant security clearance required for the role, due to the nature of the programmes we deliver for our customers.
Nice To Haves
- Previous marketing experience in a B2B Environment
- Experience with coordinating customer events
- Experience with Adobe Suite Products
- Proven ability to create engaging content
- Website Creation and Design Experience
- Knowledge of Lead Capture Techniques
- Familiarity with Customer Contact Tools and Strategies
Responsibilities
- Develop an understanding of the market and product portfolio
- Ownership of the website and social channels, ensuring content is accurate and regularly updated
- Organization and management of print and digital marketing materials required to communicate product value to the market
- Reporting and analysis of online and email customer service and sales inquiries
- Organization and successful execution of customer-facing events, including trade shows and conferences, working with the sales team to develop graphics and messaging to best promote the AP brand
- Maintenance and updating of all product family branding and communications
- Supporting the development of capture strategies from a marketing and communications perspective
- Contribute to the development and implementation of the marketing strategy
- Develop and execute marketing campaigns
Benefits
- We offer competitive benefits including medical, dental, vision, 401k match, paid time off and family leave, and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Administrative and Support Services
Number of Employees
1,001-5,000 employees
