Marketing Coordinator

Boyd Gaming•Las Vegas, NV

21d

About The Position

Compile monthly, quarterly and annual key metrics of the Marketing Shared Services center to assist in the performance management of the unit. Provide Key Performance Indicator statistics, analytical and other strategic support for all levels. This position requires a mixture of technical work, analytical work, and interaction with business leaders. Will report directly to the Vice President of Marketing Services and support the management of relations with the individual properties ensuring that the agreed upon Service Level Agreements are met.

Requirements

Excellent customer service skills.
Excellent interpersonal and communication skills to work with and interact with all levels of team members.
Strong analytical skills, including data analysis and problem solving.
Ability to efficiently coordinate multiple projects and meet required deadlines.
Ability to identify opportunities and innovative ideas and communicate them effectively.
Ability to maintain confidentiality of sensitive information.
Intermediate level skills in Microsoft applications, including Word, Excel and PowerPoint.
Must be able to work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Nice To Haves

Bachelor's Degree in Business Management, Marketing or equivalent.
Three years of marketing experience.
Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive continuous improvement and resolve issues

Responsibilities

Compiles the monthly, quarterly and annual key metrics of the Marketing Shared Services center to assist in the performance management of the unit.
Provides Key Performance Indicator statistics, analysis and other strategic support for all levels of the shared service center.
Enhances internal customer service through the implementation of reporting and process improvements as well as promotion of service oriented approach within all functional responsibilities.
Recommends appropriate strategies and business plans to meet performance requirements.
Takes ownership of all assigned tasks, initiatives, inquiries, and escalations and makes sure that they are resolved and completed efficiently and with a superior level of quality. Adheres to all Service Level Agreements established for the shared service center.
Develops, maintains and updates standard operating procedures for the shared service center.
Ensures back-end operations that support the shared service center are efficient, effective, and provide an excellent customer service experience.
Develops and delivers system and process training for new shared services team members.
Assists team members with troubleshooting minor technology or system issues specific to the shared services systems, and escalates unresolved issues within established timelines.
Performs general administrative office duties, including but not limited to: scheduling meetings, creating agendas, taking minutes, and creating forms and other documents.
Performs other job related duties as requested