Senior Marketing Coordinator

Lightspeed Commerce, Inc.

38d•Hybrid

About The Position

We’re looking for a Marketing Coordinator to join our Digital Services team in Toronto, Montreal or Ottawa. You will be responsible for onboarding & coordinating customers for our Digital Marketing Service, Websites, Mobile App and E-Commerce products. Additionally, you’ll coordinate marketing campaigns for a range of customers within multiple channels (social media, ads, etc). Coordinating with multiple teams in various stages of the marketing and website pipelines in a project management capacity. Any other client marketing, website and mobile app related tasks that may come to us from other internal teams.

Requirements

3+ years of experience in Website Coordination, Social Media Coordination, Technical Customer Support, Marketing or similar.
1+ years of experience in project management.
Strong cross-functional collaboration skills
Ability to coordinate, support and manage external stakeholders.
Polished overall communication skills including phone etiquette.
Ability to prioritize tasks and strong time management skills.
Excellent spoken and written English.

Nice To Haves

Degree in marketing or business (optional), or proven industry experience.
You’ve been thinking constantly about how to boost your skillset with new advancements in AI.
You’re someone who is naturally curious, always trying to understand how things work and how to make them better by trying something new.
You can show that curiosity through work experience or personal projects in any domain. Share what you’ve been working on, we’d love to see it!

Responsibilities

Coordinating customer onboarding for marketing campaigns, websites, mobile apps, ecommerce products and other products between cross-functional teams.
Participating in kick-off calls with customers to outline processes and manage customer expectations of the onboarding process.
Leading onboarding calls to assist clients in setting up marketing channels and platforms including Website, Facebook Business Manager, Instagram and Google My Business.
Provide guidance and support during the initial stages of the onboarding process, addressing any client concerns and ensuring a clear understanding of the process.
Maintaining consistent and timely updates to the customer based on task completion and customer responsibilities during onboarding and post-live.
Managing the amount of time for customers to move from setup phase to the time their marketing initiatives are running.
Understanding the specific features of Social Media platforms and how they can be best utilized for the client's needs.
Configuring customer’s products within our E-Commerce platform.
Briefing internal stakeholders on design and creative tasks.
Creating website sitemaps and managing website assets in the onboarding process.
Use AI tools to produce and refine marketing outputs such as ad and email copy, creative briefs, basic asset variants, and website content drafts.
Build automations to reduce repetitive work using tools like Zapier and native AI workflows, including intake, task routing, content draft generation, and status updates.
Continuously test new AI platforms and workflows to improve speed, consistency, quality and incorporate them in our processes.