Marketing & Community Relations Specialist
About The Position
The Marketing & Community Relations Specialist is a full-time, on-site role based in Billings, Montana. The position plans and executes marketing campaigns promoting the credit union’s products, services, and community-focused mission. The Specialist develops marketing materials, manages social media and digital content, coordinates events and sponsorships, and builds relationships with community partners and local organizations. The role also conducts market research to identify member needs and growth opportunities, collaborates with internal teams to maintain consistent messaging, and supports branch-level promotional activities. The Specialist represents the credit union at community events, tracks campaign performance, and contributes to marketing strategies that enhance member engagement and brand awareness.
Requirements
- Strong communication and customer service skills.
- Market research and marketing strategy skills to analyze trends, identify opportunities, and develop targeted campaigns.
- Sales and marketing skills to support promotional initiatives, cross-selling of products, and member acquisition efforts.
- A bachelor’s degree in Marketing, Communications, Business, or a related field, or an equivalent combination of education and experience.
- Ability to work on-site in Billings, Montana.
- Ability to manage multiple projects and collaborate with cross-functional teams.
Nice To Haves
- Experience in financial services or community-based organizations.
- Proficiency with social media and digital marketing tools.
- Strong writing and presentation skills.
Responsibilities
- Plan and execute marketing campaigns promoting the credit union’s products, services, and community-focused mission.
- Develop marketing materials.
- Manage social media and digital content.
- Coordinate events and sponsorships.
- Build relationships with community partners and local organizations.
- Conduct market research to identify member needs and opportunities for growth.
- Collaborate with internal teams to ensure consistent messaging.
- Support branch-level promotional activities.
- Represent the credit union at community events.
- Track campaign performance.
- Provide input on marketing strategies that enhance member engagement and brand awareness.
