Marketing & Community Outreach Coordinator

NorthKey Community Care • Covington, KY

1d • $23 - $25 • Onsite

About The Position

NorthKey Community Care is seeking a Marketing & Community Outreach Coordinator to manage day-to-day marketing and communications. The position is primarily responsible for designing printed materials, maintaining the WordPress website, and managing social media. It coordinates with internal departments and external contractors to keep communications accurate, consistent, and timely; represents NorthKey at community events; and ensures staff have educational materials and promotional items to support outreach and awareness of services.

This is a full-time, on-site position at 503 Farrell Drive, Covington, KY 41011, Monday through Friday, 8:30 a.m. to 5:00 p.m. The coordinator must be available for occasional evening and weekend hours and travel to community events and NorthKey locations. The salary is $23 to $25 per hour, with potential for up to a 12% contingency bonus.

NorthKey Community Care has provided mental health, substance use, and developmental disabilities services in Northern Kentucky since 1966. It serves the region through locations in Kenton, Boone, Campbell, Grant, Carroll, Gallatin, Pendleton, and Owen counties.

Requirements

• Bachelor’s degree or higher.
• Demonstrated experience in marketing, communications, graphic design, or a closely related role, including examples of printed materials and social media content.
• Ability to learn and navigate website management platforms.
• Proficiency with graphic design and publishing tools such as Canva, Adobe Creative Cloud, or comparable software, including preparing files for print and digital use.
• Experience managing organizational social media accounts and coordinating projects with external contractors or vendors.
• Strong writing, editing, proofreading, and interpersonal skills, with sound judgment and attention to detail.
• Ability to communicate comfortably with diverse audiences and represent NorthKey at community events.
• Self-motivation, strong organization and time management skills, and ability to manage multiple projects independently.
• Ability to travel to community events and NorthKey locations and work occasional evenings and weekends as needed.

Nice To Haves

• A degree in marketing, communications, graphic design, public relations, or a related field.
• Experience with WordPress or a comparable content management system.

Responsibilities

• Design, write, edit, and update brochures, flyers, signage, presentations, educational handouts, and other print and digital materials explaining NorthKey’s services and how to access care.
• Create, edit, and publish short-form video content, including social media reels, for marketing, communications, recruitment, and community engagement.
• Manage a communications calendar and coordinate requests, deadlines, reviews, and approvals with leadership and departments.
• Maintain consistent branding, messaging, and quality; proofread content and confirm service information with the appropriate departments before publication.
• Create, schedule, and publish social media content, monitor engagement, and route inquiries appropriately.
• Coordinate with marketing, design, website, printing, and other contractors on project requirements, schedules, revisions, approvals, deliverables, and approved budgets.
• Use WordPress to maintain website pages and update service descriptions, staff information, news, events, images, documents, links, and contact information.
• Regularly review website content for accuracy, usability, accessibility, and mobile presentation; coordinate technical issues and larger changes with website contractors.
• Track basic website and social media performance and use findings to improve communications and community engagement.
• Attend community events, resource fairs, meetings, and other outreach activities to represent NorthKey, explain services, and help people understand how to connect with care.
• Build and maintain relationships with community organizations, referral partners, and event organizers; coordinate follow-up and share relevant opportunities with leadership and departments.
• Coordinate event registration, displays, staffing needs, materials, and logistics with participating departments.
• Assess departments’ needs for brochures, educational resources, promotional items, and outreach supplies; coordinate ordering, inventory, replenishment, and distribution.
• Maintain organized files of approved designs and current materials for staff and contractors.
• Contribute to a culture of safety and quality by using data to support decision-making, improve services, and ensure positive outcomes.
• Perform other duties as assigned.
• Follow NorthKey policies and procedures, including confidentiality and approval requirements for public communications and use of client information, photographs, and testimonials.
• Maintain accurate, timely time reporting and use work time and organizational resources efficiently.
• Attend internal meetings related to the position’s responsibilities and duties.
• Maintain professional relationships with staff, Board members, community partners, governmental representatives, contractors, and vendors.

Benefits

• Potential for up to a 12% contingency bonus.
• Paid time off, up to 16 days in the first year.
• 10 paid holidays.
• Individual and family insurance coverage, with a choice of medical, vision, and dental plans.
• HSA employer match up to $1,000, depending on plan.
• 401(k) with employer match.
• Professional development.
• Potential eligibility for student loan forgiveness through the Public Service Loan Forgiveness program.
• Employee assistance program.
• Employee discount.
• Flexible schedule.
• Life insurance.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time