Marketing & Communications Intern

Ericsson • Plano, TX

8d • Onsite

About The Position

This internship provides a unique opportunity to work across Customer Marketing and Sustainability, helping Ericsson better understand customer challenges, market trends, and emerging business opportunities. As a Customer Marketing & Sustainability Strategy Intern, you will support strategic customer engagement programs, develop market and customer insights, explore AI-enabled research and planning tools, and contribute to initiatives that strengthen Ericsson's relationships with customers across North and Latin America.

You will gain hands-on experience working with customer marketers, sustainability leaders, and business stakeholders while building valuable skills in customer strategy, business research, market intelligence, executive communications, and AI-enabled marketing. This internship is open to undergraduate students in junior or senior standing as well as MBA and graduate students. Project scope will be tailored to experience level.

Requirements

• Actively enrolled in an accredited Bachelor’s or Master’s (preferred) program in Marketing, Communications, Business or Commerce or a related field
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Familiarity with digital marketing tools and platforms
• Must have at least a 2.7+ GPA on a 4.0 scale or equivalent
• Actively enrolled on a full-time basis at an accredited 4-year college or university at the time of the internship

Nice To Haves

• Experience in telecoms or IT is a plus

Responsibilities

• Research customer priorities, telecommunications trends, sustainability developments, and competitive activity.
• Analyze customer, industry, and sustainability information to identify relevant insights and opportunities.
• Prepare briefings and reusable knowledge assets for customer engagements, executive meetings, workshops, and events.
• Support customer marketing, sustainability, and Corporate Responsibility initiatives across the Americas.
• Build project plans, stakeholder maps, trackers, and briefing materials to coordinate stakeholders and milestones.
• Research emerging customer challenges and opportunities, including energy efficiency and circularity, and support reporting.
• Explore and test AI-assisted workflows for research, customer intelligence, communications, presentations, and planning.
• Develop reusable prompts, templates, and best practices that improve productivity and output quality.
• Lead a summer innovation project applying AI to a real business challenge and present recommendations to leadership.
• Support customer meetings, executive briefings, workshops, and industry events.
• Prepare presentations, agendas, discussion guides, and post-event summaries.
• Translate complex industry and sustainability topics into clear content for executive, thought leadership, and customer-facing communications.
• Track and report on customer engagement activities, strategic initiatives, and business outcomes.
• Help improve data quality, contact management, audience segmentation, dashboards, and scorecards.
• Identify opportunities to streamline reporting and improve operational effectiveness across teams.

Benefits

• The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern