Marketing Communications Consultant - Facilities

Caterpillar•Chicago, IL

6d•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world. Role Summary: Ironworks is Caterpillar’s in-house marketing agency. Built to Inspire. Driven by Strategy. Relentless by Design. Our core values include Authenticity, Passion, Strategy, Collaboration, and Accountability. We are the creative engine behind the world’s toughest brand.

Requirements

Four-year degree from an accredited college or university OR equivalent work-related experience
Ability to travel up to 50% both domestic and internationally
Strong experience in the interior graphics, commercial design and/or experiential design required
Experience managing multiple clients and competing priorities
Experience in marketing agency scope and budget development
Knowledge and experience in budget management and accountability, up to $3MM
Client relationship leadership experience
A strategic mindset, excellent project management skills, and the ability to collaborate across strategy, creative, and production teams.
Broad range of experiences in the development and execution of marketing communications strategies with examples in facilities and experiential design as well as sales material development, digital strategy development, product launches, and messaging platform development.
Self-starter with entrepreneurial mindset
Strong emotional intelligence
Strong capacity for empathy
Ability to hold the client and supporting team members accountable for meeting expectations and executing with excellence.

Nice To Haves

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
Creativity: Knowledge of the approaches, tools, and techniques for promoting creative, original thinking and ability to apply it to a variety of business situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
Vendor/Supplier Management: Knowledge of external provider management processes and ability to effectively manage the business relationship with external providers (e.g. vendors, service providers, architects, contractors, consultants and suppliers).
Promotion and Marketing Communications: Knowledge of different promotional and marketing communication techniques; ability to use different marketing channels and tools in combination to focus on how a business communicates a message to the market.

Responsibilities

Leading key facilities and commercial design initiatives to meet client objectives from concepting through execution.
Driving client satisfaction, cross-functional collaboration, and seamless communication through disciplined project execution in interior graphics, commercial, and experiential design.
Establishing and maintaining strong relationships with assigned business unit partners and extended agency and Enterprise teams.
Affirming trust with clients through consistent communication and value-added engagements, connecting dots for clients across the enterprise, understanding their needs, and providing tailored solutions.
Managing client relationships in a solution-oriented way, navigating interpersonal differences and utilizing escalation when needed.
Monitoring and managing the financial performance of client accounts, including budgeting, forecasting, and financial reporting.
Communicating business unit objectives and strategies to agency team members and establishing accountability for achieving client goals through Ironworks.
Creating briefs aligning to client’s business objectives, utilizing industry data, past design experiences, and insights to jump start agency creativity.
Developing scopes of work and budgets that clearly articulate agency commitments to clients and client accountability to the agency.
Effectively leading the ideation, development, execution, and measurement of projects, working in partnership with agency team members.
Fostering trust and collaboration within agency work groups, serving as a trusted partner.
Communicating confidently internally and with outside vendors regarding facilities and commercial design terminology, substrates, production processes, and installation techniques.
Collaborating and coordinating project execution with key outside vendors to meet deadlines and stay within budget.
Traversing tactical and strategic conversations throughout the same day without jeopardizing strong communication to clients and agency partners.
Navigating complex projects and tight timelines effectively, while managing expectations with clients and agency partners.
Maintaining steadfast focus and resilience during times of change and high agency activity.
Anticipating issues before they become crises; escalating risks confidently and proposing solutions.
Fostering organic growth within a portfolio of clients.
Exciting and inspiring clients and agency partners to create new ideas and solutions.
Navigating competing ideas to arrive at a solution that addresses the client’s business needs.
Leading and managing multiple projects and priorities without jeopardizing work quality, communication, or collaboration.
Driving data-driven solutions through critical thinking.
Driving insights through questions and facilitating client conversations.
Leading with influence down, across, and up throughout the organization.
Delivering impactful insights to drive creativity and foster strong relationships through empathy.
Establishing work ethic expectations through leading by example.
Holding the client and supporting team members accountable for meeting expectations and executing with excellence.