Marketing, Communications and Engagement Manager

ISS•Los Angeles, CA

1d•$99,550 - $121,600

About The Position

ISS Guckenheimer is seeking communications experts with a passion for real food and unique storytelling. In this role, you will work closely with the broader Marketing, Communications and Engagement (MCE) team to support the vision and mission of our partner's global food program. The MCE Manager is a champion, guardian, advocate and ambassador for this Food brand. The MCE Manager will plan, coordinate, organize and execute overall internal communication initiatives, including both proactive and reactive messaging, to advance the primary objectives of the Food program. This position will also lead all local and regional engagement activities through communication, internal activation, educational programming and community events.

Requirements

Bachelor's degree in journalism, marketing, public relations or a related field preferred
7-10 years relevant experience
Passion for great food and hospitality
Strong verbal, writing and editing skills
Ability to thrive in a fast-paced and dynamic environment
Detail-oriented with strong organizational, strategic and customer service skills
Team player with sound judgment that welcomes feedback and has an inquisitive nature
Ability to work autonomously within the framework of established approval channels
Excellent change management skills, including the ability to anticipate risk and offer recommended solutions
Demonstrated track record in managing a variety of stakeholders while delivering against multiple projects simultaneously
Experience in video production, video editing software and video/camera operation; graphic design experience preferred
Proficient in Google Apps, presentation development and word processing
Passion for storytelling as it relates to good food and food care
Some travel may be required for this role (Approximately 5-10%)
Ability to work well under pressure and meet deadlines
Ability to lift up to 20 pounds
All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

Nice To Haves

graphic design experience preferred

Responsibilities

Strategically align MCE efforts by proactively identifying areas of opportunity with the user-facing/partner team. Identify scalable solutions and develop supporting tools and resources.
Drive thought leadership to effectively guide local teams, key stakeholders and project initiatives to achieve overall program goals.
Develop and execute communication plans that engage the team with the global food brand to drive and promote user engagement.
Write, edit and produce compelling content, including videos, communication materials and infographics that can be used across a variety of digital channels.
Review and edit essential internal communications, presentations, tools and resources before dissemination to ensure accuracy and tone.
Create and coordinate communication efforts that support global initiatives and local campaigns.
Drive the development of new content. Experiment with ‘outside-the-box’ delivery channels for communication.
Facilitate community partnerships with local farms, independent purveyors and innovators in the food space.
Maintain communication platforms for relaying and archiving the client’s story in a strategic way that supports a variety of business units and their users.
Support the brand, visual identity and voice locally for each individual business unit and their users.
Mentor, support and manage internal team members by providing guidance and direction for planning and executing local campaigns and events.
Build and maintain core relationships with local stakeholders (client, business units, partners and local communities) to develop peak user-experiences.
Establish and track ROI that links employee communications programs to brand engagement and organization performance.