Marketing & Business Development Representative

Westminster•Westminster, MD

3d•Onsite

About The Position

Senior Helpers of Westminster is seeking an energetic, relationship-driven Marketing & Business Development Representative to grow our presence throughout Carroll, Frederick, and Howard Counties. Since 2002, Senior Helpers has been a national leader in professional in-home senior care. We help older adults remain safe, independent, and supported in the comfort of their own homes. This position combines healthcare marketing, business development, community outreach, lead follow-up, and client intake/assessment responsibilities. The ideal candidate is a self-starter who is comfortable prospecting, cold calling, networking, walking into new referral sources, following up consistently, and turning relationships into referrals.

Requirements

Associate degree in marketing, business, healthcare, or related field or approximately three years of related sales, marketing, business development, home care, home health, or healthcare experience.
Must be comfortable prospecting, cold calling, networking, walking into unfamiliar referral sources, asking for business, and following up repeatedly and professionally.
Excellent communication, relationship-building, organization, and follow-up skills.
Ability to turn professional relationships into qualified referrals and measurable business growth.
Self-motivated, results-oriented, and able to work independently.
Comfortable meeting with seniors and families and conducting client intake/service assessments.
Ability to learn care needs, agency services, and when concerns must be escalated for nursing review.
Proficiency with Microsoft Office and ability to quickly learn CRM and healthcare software.
Valid driver's license, reliable transportation, and willingness to travel extensively throughout the territory.

Nice To Haves

Healthcare, home care, senior living, hospice, home health, or medical sales experience preferred.
Existing healthcare or senior-care referral relationships are strongly preferred.

Responsibilities

Develop and maintain referral relationships with hospitals, rehabilitation centers, assisted living, memory care, skilled nursing, hospice, home health, physician practices, social workers, case managers, elder-law professionals, VA resources, and other senior-care organizations.
Prospect for new business through cold calling, in-person outreach, networking, community events, and direct relationship development.
Personally visit and walk into new referral sources throughout the assigned territory.
Maintain approximately 8–10 meaningful referral-source contacts or engagements per business day, based on territory needs.
Follow up consistently with referral sources and work to convert professional relationships into qualified referrals.
Generate and follow up on qualified prospective-client leads.
Gather information regarding client needs, routines, preferences, mobility, ADLs, safety concerns, schedules, and caregiver requirements.
Work closely with the operations team to ensure a smooth transition from consultation to care.
Assist prospective clients and families through the intake and start-of-care process.
Develop new lead sources through face-to-face meetings, networking, presentations, community events, and strategic outreach.
Attend trade shows, networking events, healthcare events, and community programs.
Conduct presentations and educational meetings regarding Senior Helpers services.
Maintain the CRM and accurately document marketing activity, referral sources, leads, assessments, follow-up, and outcomes.
Maintain a monthly marketing calendar and territory plan.
Track KPIs including referrals, assessments, new clients, conversion rates, recurring service hours, and business generated.
Assist with social media, digital marketing, community campaigns, and other marketing initiatives in collaboration with leadership and the Senior Helpers marketing team.
Monitor local competitors, market trends, and new business opportunities.