Marketing Assistant

SACRAMENTO NATURAL FOODS CO-OP • Sacramento, CA

21h • $21 - $24 • Onsite

About The Position

Under the direction of the Marketing Manager, the Marketing Assistant is responsible for providing production support for graphics and social media; set-up and take-down of events, representation of the Co-op at events, and general support of all marketing initiatives, programs, and supplies. The position provides support to all aspects of marketing and branding that engage customers and members, celebrates our products and services in a manner that upholds the values of Sacramento Natural Foods Co-op and the cooperative identity.

Requirements

• Experience with Microsoft Office Suite (Excel, Word, PowerPoint), social media platforms, email, time clock software, and marketing tools (Canva, Adobe Illustrator, Photoshop).
• Experience in a fast-paced environment, shifting priorities, and paying attention to detail.
• Experience with in-person customer service.
• Comprehend complex instructions, correspondence, and memos.
• Communicate effectively in oral or written form to staff.
• Effectively present information in one-to-one and small group situations to customers and other employees.
• Produce clear and understandable written procedures for standard tasks.
• Apply common sense understanding to carry out detailed written or oral instructions.
• Deal with problems involving a few concrete variables in standardized situations.
• Identifies and resolves problems in a timely manner.
• Manages difficult or emotional customer situations.
• Responds promptly to customer needs.
• Solicits customer feedback to improve service.
• Responds to requests for service and assistance.
• Adapts to changes in the work environment.
• Manages competing demands.
• Able to deal with frequent changes, delays, or unexpected events.
• Consistently at work and on time.
• Ensure work responsibilities are covered when absent.
• Arrives at meetings and appointments on time.
• Weekend and evening/night availability.
• Responds to management direction.
• Commits to long hours of work when necessary to reach goals.
• Completes tasks on time or notifies the appropriate person with an alternate plan.
• Demonstrates accuracy and thoroughness.
• Look for ways to improve and promote quality.
• Applies feedback to improve performance.
• Monitors own work to ensure quality.
• Work quickly and accurately with a sense of urgency.
• Meet productivity standards.
• Strive to increase productivity.
• Uses equipment and materials properly.
• Protect the safety of self, co-workers, and Co-op patrons at all times.
• Report any potentially harmful equipment or situations to the immediate supervisor without delay.
• Report safety-related accidents and incidents to a manager at once.
• Follow all company safety policies and procedures.
• Follow all safe food handling guidelines as required by local, state, and federal laws.
• Sit and review information on a computer screen for extended periods of time.
• Use hands to type, grasp, handle, and feel.
• Reach with hands and arms.
• Walk, climb, balance, and stoop.
• Lift and move up to 20 pounds.
• Talk and hear.
• Taste food
• Stand for extended periods of time on cement.
• Lift and move up to 20 -50 pounds.
• Close vision, distance vision, peripheral vision, and depth perception.

Nice To Haves

• Data entry experience.
• Education in marketing.
• At least two years of experience providing generalist support in all areas of marketing.

Responsibilities

• Update and maintain marketing databases.
• Administer production support for graphics and branding, such as using sign templates, cutting, trimming, and laminating signage and other physical branding.
• Support marketing tasks, including social media, when needed.
• Procure products for donations and events.
• Conduct sign audits regularly and replace and maintain signs as needed.
• Receive items and deliveries, and maintain back stock and storage of marketing supplies.
• Assist with the setup and take-down of events. Provide excellent services during events, which may include handling food, and will include weekend and evening/nighttime availability as needed.
• Provide support in the store and at external events to foster excitement and enthusiasm for the Co-op and drive membership growth.
• Provide on-site or off-site support on weekends, evenings/nights as needed.
• Exceed our customers’ expectations for service and provide a welcoming environment for all people and all diverse backgrounds, and in accordance with the Co-op’s customer service standards.
• Model, provide, and ensure customers receive prompt, friendly, and courteous service in a professional manner that markets our cooperative advantage. Help customers make product selections by answering questions and providing information about ingredients in all food items.
• Maintain a calm and friendly demeanor with all customers and in all situations.
• Provide prompt and accurate administrative assistance to the department.
• Maintain department files, records, and electronic databases.
• Assist in the training of other staff assigned by the Marketing Manager.
• Attend meetings and events as requested.
• Demonstrate support for the cooperative values and principles daily.
• Compile information and contribute to reports as needed.
• Maintain and update California Food Handler’s Certification as requested by management.
• Perform other duties and work in other departments as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed