Marketing Assistant / Customer Service Representative

Ski'S Truck & Rv Sales•Rockville, IN

4d•Onsite

About The Position

Ski's Truck & RV Sales is looking for a motivated Marketing Assistant/Customer Service Representative to help manage our online marketing presence, assist customers, and manage purchase transactions in our RV Parts and Accessories Store. This role involves ensuring all store transactions run smoothly and maximizing customer satisfaction. The ideal candidate will have marketing experience, including creating social media content, managing website presence, and taking product photos/videos. They should also be familiar with cash register operations, handling phone calls, and have availability to work two Saturdays a month.

Requirements

1-3 years of marketing experience with demonstrated creative ability.
Excellent customer service skills.
Great business phone etiquette and knowledge of how to use a multi-line phone system.
Knowledge of cash registers, credit card machines, and POS.
Good math skills.
Superior organization and communication skills.
Be willing to learn and work effectively with other members of the team.
Must have weekend availability: Able to work at least two Saturdays per month (8 am to 1 pm).
Able to stand/walk for long periods of time.
Able to lift 30 lbs. or more to move inventory in the store.
A valid driver's license and good work/attendance record required.

Nice To Haves

Creating effective TikTok videos, Facebook graphics/posts, managing website presence and taking inventory unit photos/videos.
General knowledge of how cash registers operate.
Experience answering/directing phone calls at a busy workplace.
Must have great computer skills, including MS Office, Adobe Photoshop, Canva, and Cap Cut.
Ability to take good photos and videos of campers.
Ability to create graphics and write captions for online marketing posts/purposes.
Familiarity with inventory management and website software as well as other online social media platforms.
Knowledge of Facebook, YouTube, TikTok a must.
Ability to create flyers and other advertisements.
Pricing, tracking and ordering company promotional items.
General camper/RV knowledge preferred (or willing to learn).

Responsibilities

Greet customers upon entering/leaving the store.
Manage online marketing presence, including creating TikTok videos and Facebook graphics/posts.
Manage website presence and take inventory unit photos/videos.
Assist customers in making informed decisions about RV parts and accessories.
Manage customer sales transactions and collect payments using a cash register and credit card machine.
Issue receipts, exchanges, and/or returns.
Track transactions and accurately balance the drawer daily.
Scan products to ensure correct pricing.
Unpack and process new inventory, stock shelves and assist sales team with merchandise and displays in the store.
Maintain a clean checkout area and assist with cleaning the store and customer restroom as needed.
Answer the dealership phone and direct calls to the appropriate department: Sales, Service/Warranty, Scheduling, Operations, or Marketing.
Transition customers from the sales team to the completion of financing applications and purchase agreements with those members of the team.