Marketing and Operations Coordinator
About The Position
Critical Systems Marketing & Operations Coordinator Rockville, Maryland (in-office) Department: Operations & Marketing Employment Type: Full-Time Who We Are: Critical Systems is in an exciting stage of growth, expanding our operational excellence while enhancing our market-facing presence and client experience. We are seeking a highly organized, proactive Marketing & Operations Coordinator – someone who thrives on orchestrating systems, streamlining processes, and crafting communications that make a lasting impact both internally and with clients. This is more than an operations role – it’s an opportunity to ensure every process, tool, and message enhances the professionalism, precision, and elevated experience our clients expect. If you approach challenges with creativity and resourcefulness, confident that every problem has a solution, and are passionate about elevating how a high-performing team operates and communicates, we want to hear from you.
Requirements
- Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent experience
- 2 years’ experience in operations, marketing, or project support preferred
- Exceptional oral and written communication skills
- Proficiency with Microsoft Office applications and the ability to quickly adapt to new systems as needed
- Self-motivated, proactive, and comfortable prioritizing tasks and working independently
Responsibilities
- Proactive oversight of day-to-day operations of internal systems, ensuring reliability and efficiency
- Support Sales Team Leader and Owners with coordination and administrative processes, including internal and external communications
- Champion travel and event logistics, including booking team travel, internal/external events, client trainings, and catering
- Maintain accurate documentation to support informed leadership decision-making, including financial records
- Identify opportunities to streamline processes, boost team efficiency, and enhance outward-facing communications
- Head up internal and external communications supporting Sales Team initiatives, including newsletters, digital content, and email campaign support
- Design and update physical and client-facing materials including banners, brochures, and all branded materials
- Ensure website and all team templates reflect unified branding
Benefits
- Health, Dental, and Vision Insurance
- 401(k) with matching and profit sharing
- Generous Paid Time Off (PTO)
- Competitive salary with performance-based incentives
- Opportunities for professional development and continuous learning
- Collaborative, growth-oriented team culture
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
11-50 employees
